大约五天前，我安装了 Windows 7，我发现该系统一直在使用我的硬盘。
我关闭了文件索引和所有其他服务，但没有任何影响。
现在我下载了 SysInternals Process Monitor，它在一秒钟内重复显示此部分十多次：
15:24:06,5987317 ekrn.exe 1492 RegQueryKey HKLM SUCCESS Query: HandleTags, HandleTags: 0x0
15:24:06,5987627 ekrn.exe 1492 RegOpenKey HKLM\Software\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles SUCCESS Desired Access: Read
15:24:06,5987969 ekrn.exe 1492 RegSetInfoKey HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles SUCCESS KeySetInformationClass: KeySetHandleTagsInformation, Length: 0
15:24:06,5988231 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\Enable NAME NOT FOUND Length: 144
15:24:06,5988549 ekrn.exe 1492 RegQueryKey HKLM SUCCESS Query: HandleTags, HandleTags: 0x0
15:24:06,5988778 ekrn.exe 1492 RegOpenKey HKLM\Software\ESET\ESET Security\CurrentVersion\Plugins\01000101\Default NAME NOT FOUND Desired Access: Read
15:24:06,5989098 ekrn.exe 1492 RegQueryKey HKLM SUCCESS Query: HandleTags, HandleTags: 0x0
15:24:06,5989317 ekrn.exe 1492 RegOpenKey HKLM\Software\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile SUCCESS Desired Access: Read
15:24:06,5989573 ekrn.exe 1492 RegSetInfoKey HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile SUCCESS KeySetInformationClass: KeySetHandleTagsInformation, Length: 0
15:24:06,5989768 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\DiskFloppy NAME NOT FOUND Length: 144
15:24:06,5989979 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\DiskLocal NAME NOT FOUND Length: 144
15:24:06,5990170 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\DiskNetwork NAME NOT FOUND Length: 144
15:24:06,5990362 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\ScanOpen NAME NOT FOUND Length: 144
15:24:06,5990549 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\ScanExecute NAME NOT FOUND Length: 144
15:24:06,5990737 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\ScanCreate NAME NOT FOUND Length: 144
15:24:06,5990932 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\ScanNetworkOnClose NAME NOT FOUND Length: 144
15:24:06,5991119 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\ScanOnAccess NAME NOT FOUND Length: 144
15:24:06,5991311 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\ScanShutdown NAME NOT FOUND Length: 144
15:24:06,5991498 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\OptimizeScan NAME NOT FOUND Length: 144
15:24:06,5991686 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\Autostart SUCCESS Type: REG_DWORD, Length: 4, Data: 1
15:24:06,5991874 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\Autostart SUCCESS Type: REG_DWORD, Length: 4, Data: 1
15:24:06,5992075 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\OnOpen_RuntimeArchives NAME NOT FOUND Length: 144
15:24:06,5992270 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\OnOpen_AutoExecArchives NAME NOT FOUND Length: 144
15:24:06,5992461 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\OnOpen_AdvanceHeuristic NAME NOT FOUND Length: 144
15:24:06,5992649 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\ScanExecuteAH SUCCESS Type: REG_DWORD, Length: 4, Data: 1
15:24:06,5992836 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\ScanExecuteAH SUCCESS Type: REG_DWORD, Length: 4, Data: 1
15:24:06,5993034 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\DiskFloppyOnExecuteAH NAME NOT FOUND Length: 144
15:24:06,5993222 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\BlockRemovableDevices NAME NOT FOUND Length: 144
15:24:06,5993413 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\DefaultArchSettings NAME NOT FOUND Length: 144
15:24:06,5993605 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\ArchiveDepth NAME NOT FOUND Length: 144
15:24:06,5993796 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\ArchiveMaxFilesize NAME NOT FOUND Length: 144
15:24:06,5993994 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\AllowedDevices NAME NOT FOUND Length: 144
15:24:06,5994202 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\USBDevicesLikeDisk NAME NOT FOUND Length: 144
15:24:06,5994403 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\AdvancedBlockRemovableDevices NAME NOT FOUND Length: 144
15:24:06,5994598 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\AskForScanOfRemovableDevice NAME NOT FOUND Length: 144
15:24:06,5994793 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\AskForScanOfRemovableDeviceDefaultAction SUCCESS Type: REG_DWORD, Length: 4, Data: 1
15:24:06,5994984 ekrn.exe 1492 RegQueryValue HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile\AskForScanOfRemovableDeviceDefaultAction SUCCESS Type: REG_DWORD, Length: 4, Data: 1
15:24:06,5995212 ekrn.exe 1492 RegCloseKey HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles\@My profile SUCCESS
15:24:06,5995421 ekrn.exe 1492 RegCloseKey HKLM\SOFTWARE\ESET\ESET Security\CurrentVersion\Plugins\01000101\Profiles SUCCESS
15:24:06,6789163 GSvr.exe 1576 CreateFile C:\service.log SUCCESS Desired Access: Generic Read/Write, Disposition: OpenIf, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: 0, OpenResult: Opened
15:24:06,6790420 GSvr.exe 1576 CreateFile C:\service.log SUCCESS Desired Access: Read Attributes, Synchronize, Disposition: Open, Options: Synchronous IO Non-Alert, Complete If Oplocked, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened
15:24:06,6790997 GSvr.exe 1576 QueryFileInternalInformationFile C:\service.log SUCCESS IndexNumber: 0x2000000000095
15:24:06,6791369 GSvr.exe 1576 QueryBasicInformationFile C:\service.log SUCCESS CreationTime: 2011.11.09. 0:04:45, LastAccessTime: 2011.11.18. 14:45:17, LastWriteTime: 2011.11.18. 15:24:06, ChangeTime: 2011.11.18. 15:24:06, FileAttributes: A
15:24:06,6795206 GSvr.exe 1576 QueryStandardInformationFile C:\service.log SUCCESS AllocationSize: 20 480, EndOfFile: 19 547, NumberOfLinks: 1, DeletePending: False, Directory: False
15:24:06,6795424 GSvr.exe 1576 CloseFile C:\service.log SUCCESS
15:24:06,6796588 GSvr.exe 1576 QueryStandardInformationFile C:\service.log SUCCESS AllocationSize: 20 480, EndOfFile: 19 547, NumberOfLinks: 1, DeletePending: False, Directory: False
15:24:06,6796824 GSvr.exe 1576 ReadFile C:\service.log SUCCESS Offset: 19 546, Length: 1, Priority: Normal
15:24:06,6797162 GSvr.exe 1576 QueryStandardInformationFile C:\service.log SUCCESS AllocationSize: 20 480, EndOfFile: 19 547, NumberOfLinks: 1, DeletePending: False, Directory: False
15:24:06,6797353 GSvr.exe 1576 QueryStandardInformationFile C:\service.log SUCCESS AllocationSize: 20 480, EndOfFile: 19 547, NumberOfLinks: 1, DeletePending: False, Directory: False
15:24:06,6797732 GSvr.exe 1576 WriteFile C:\service.log SUCCESS Offset: 19 547, Length: 1, Priority: Normal
15:24:06,6798292 GSvr.exe 1576 CloseFile C:\service.log SUCCESS
所以ekrn.exe(ESET Smart Security) 不是那么智能，它试图在注册表中做一些事情，但它不能，并在 service.log 中记录问题，并不断地重试......
知道如何修复它吗？
答案1
听起来 ESet 与 Windows 7 存在兼容性问题。也许您使用的是与 Windows 7 不兼容的旧版本，或者安装存在问题。我首先要确保您使用的是最新版本的 ESet。如果是，请尝试卸载并重新安装 ESet。