当我尝试MS Office ProPlus 2013
在 上运行 时Windows Server 2012 R2 Datacenter
,应用程序运行几分钟后出现以下错误消息,但使用powerpnt.exe
或excel.exe
或winword.exe
。我尝试重新启动、以安全模式启动和sfc /fix
,但没有任何效果。我尝试重新安装,几分钟后收到以下消息。我希望得到帮助来解决这个问题。
Source
Microsoft Office
Summary
Stopped working
Date
2015-02-14 4:16 PM
Status
Not reported
Description
Faulting Application Path: C:\Program Files\Microsoft Office 15\root\office15\FIRSTRUN.EXE
Problem signature
Problem Event Name: BEX
Application Name: firstrun.exe
Application Version: 15.0.4693.1000
Application Timestamp: 54b5d24d
Fault Module Name: StackHash_cdb8
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_2A_FROM_AppVIsvSubsystems32+0x0005ABEB
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.3.9600.2.0.0.400.8
Locale ID: 4105
Additional Information 1: cdb8
Additional Information 2: cdb81aa23bde0ee5f99eaa851c2afbd5
Additional Information 3: 7c9d
Additional Information 4: 7c9dd1c70fe6b2a0efb049136e4da130