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有人能帮我解决 Windows 10 唤醒时出现 DRIVER_POWER_STATE_FAILURE 蓝屏问题吗

tag-icon • tag-icon windows-10 bsod ntoskrnl.exe
有人能帮我解决 Windows 10 唤醒时出现 DRIVER_POWER_STATE_FAILURE 蓝屏问题吗

Windows 10 64 位，从 Windows 7 升级而来。Intel Core i5-4690K（未超频）、16GB RAM 和 Nvidia GeForce GTX 660 Ti（最新驱动程序），安装在 Gigabyte Z97MX-Gaming 5 主板上。几乎每次我将电脑从睡眠状态唤醒时，DRIVER_POWER_STATE_FAILURE一分钟的空白屏幕后都会出现 BSOD。

ntoskrnl.exe根据 BlueScreenView 的说法，该问题是由驱动程序引起的，或者dxgkrnl.sys根据 WinDbg 的说法 - “驱动程序未能在特定时间内完成电源 IRP”。

以下是 Minidump 中的 .dmp：https://www.dropbox.com/s/v3pnwlamjnotkly/100115-6500-01.dmp?dl=0

这是 MSINFO 输出：https://www.dropbox.com/s/1x2qi52d0kddqvp/msinfo32.nfo?dl=0

以下是 WinDbg 的结果（来自以下内容本指南)：https://www.dropbox.com/s/q4fx9ctxv3pj1os/windbg%20output.TXT?dl=0

任何帮助是极大的赞赏。

答案1

根据转储信息，您的 GPU 的 NVIDIA 图形驱动程序（VEN_10DE&DEV_1183）导致了崩溃：

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000ef7a2320, Physical Device Object of the stack
Arg3: fffff802d40f7990, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0010734b010, The blocked IRP

Debugging Details:
------------------

Implicit thread is now ffffe000`f6b69600
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

SYSTEM_SKU:  To be filled by O.E.M.

SYSTEM_VERSION:  To be filled by O.E.M.

BIOS_DATE:  05/30/2014

BASEBOARD_PRODUCT:  Z97MX-Gaming 5

BASEBOARD_VERSION:  x.x

BUGCHECK_P1: 3

BUGCHECK_P2: ffffe000ef7a2320

BUGCHECK_P3: fffff802d40f7990

BUGCHECK_P4: ffffe0010734b010

DRVPOWERSTATE_SUBCODE:  3

FAULTING_THREAD:  f6b69600

CPU_COUNT: 4

CPU_MHZ: dac

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3c

CPU_STEPPING: 3

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_VERSION: 10.0.10240.9 amd64fre

LAST_CONTROL_TRANSFER:  from fffff802d22bb0d0 to fffff802d23c8c76

STACK_TEXT:  
00 nt!KiSwapContext
01 nt!KiSwapThread
02 nt!KiCommitThreadWait
03 nt!KeWaitForSingleObject
04 dxgkrnl!DpiRequestIoPowerState
05 dxgkrnl!DpiFdoSetAdapterPowerState
06 dxgkrnl!DpiFdoHandleDevicePower
07 dxgkrnl!DpiDispatchPower
08 nvlddmkm
09 0x0
0a 0x0
0b 0x0


STACK_COMMAND:  .thread 0xffffe000f6b69600 ; kb

FOLLOWUP_IP: 
dxgkrnl!DpiRequestIoPowerState+a2
fffff802`0247f682 8bd8            mov     ebx,eax

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  dxgkrnl!DpiRequestIoPowerState+a2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgkrnl

IMAGE_NAME:  dxgkrnl.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  55bebfed

IMAGE_VERSION:  10.0.10240.16425

BUCKET_ID_FUNC_OFFSET:  a2

FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_dxgkrnl!DpiRequestIoPowerState

BUCKET_ID:  0x9F_3_POWER_DOWN_dxgkrnl!DpiRequestIoPowerState

PRIMARY_PROBLEM_CLASS:  0x9F_3_POWER_DOWN_dxgkrnl!DpiRequestIoPowerState

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x9f_3_power_down_dxgkrnl!dpirequestiopowerstate

FAILURE_ID_HASH:  {1f04a7b8-25d5-85a2-98d6-ff5f5302be37}

Followup:     MachineOwner
---------

0: kd> !podev ffffe000ef7a2320
Device object is for:
  DriverObject ef7ea820
Current Irp 00000000 RefCount 0 Type 00000023 AttachedDev ffffe000ef78bdb0 DevFlags 00001040
Device queue is not busy.
Device Object Extension: ffffe000ef7a2a68:
PowerFlags: 00000010 =>SystemState=0 DeviceState=1
Dope: 00000000:
0: kd> !devstack ffffe000ef78bdb0
  !DevObj           !DrvObj            !DevExt           ObjectName
  ffffe000f278c040  \Driver\nvlddmkm   ffffe000f278c190  InfoMask field not found for _OBJECT_HEADER at ffffe000f278c010

> ffffe000ef78bdb0  \Driver\ACPI       ffffe000ee094c70  
  ffffe000ef7a2320  \Driver\pci        ffffe000ef7a2470  Cannot read info offset from nt!ObpInfoMaskToOffset

!DevNode ffffe000ef78baa0 :
  DeviceInst is "PCI\VEN_10DE&DEV_1183&SUBSYS_35561458&REV_A1\4&1286464&0&0008"
  ServiceName is "nvlddmkm"
0: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff802`02740000 fffff802`03233000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Sun Sep 13 23:12:24 2015

向 nVIDIA 报告论坛解决办法是尝试禁用 Geforce 驱动程序中的所有省电选项。

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