我的电脑运行的是 Windows 7。我不断收到以下 BSOD（由我运行的程序捕获）：
On Thu 16/06/2016 16:58:33 GMT your computer crashed crash dump file: C:\Windows\Minidump\061616-28392-01.dmp This was probably caused by the following module: win32k.sys (win32k+0x9C52) Bugcheck code: 0x3B (0xC0000005, 0xFFFFF96000069C52, 0xFFFFF880046DC230, 0x0) Error: SYSTEM_SERVICE_EXCEPTION file path: C:\Windows\system32\win32k.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: Multi-User Win32 Driver Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
我不记得下载过任何可疑软件，更新过驱动程序，并且运行过防病毒、间谍软件和恶意软件程序以及内存检查、系统文件检查器和 chkdsk，但都没有任何作用。
我该如何解决这个问题？
答案1
我进行了 sfc.exe 扫描，然后下载了恶意软件字节。它发现了 3 个恶意软件和许多 PUP！！然后我使用了 spybot，它又发现了一些恶意软件和 PUPS！！！内存测试一切正常。我重新启动后，我的电脑启动时出现蓝屏！！谢谢你的帮助，伙计。希望它从现在开始能正常工作。祝你周末愉快。如果其他方法都失败了，我会尝试热键选项。