我打开电脑失败了,它显示蓝屏错误(系统服务异常),然后我启动它进入安全模式并获取转储文件,在另一台电脑上打开。这是我通过 windbg 进行的分析结果。请帮助我。谢谢。
3: kd> !analyze -v
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* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000000000000, Address of the instruction which caused the bugcheck
Arg3: ffffd0002048c840, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 10586.420.amd64fre.th2_release_sec.160527-1834
SYSTEM_MANUFACTURER: Gigabyte Technology Co., Ltd.
SYSTEM_PRODUCT_NAME: B85M-DS3H
SYSTEM_SKU: To be filled by O.E.M.
SYSTEM_VERSION: To be filled by O.E.M.
BIOS_VENDOR: American Megatrends Inc.
BIOS_VERSION: FD
BIOS_DATE: 06/19/2014
BASEBOARD_MANUFACTURER: Gigabyte Technology Co., Ltd.
BASEBOARD_PRODUCT: B85M-DS3H
BASEBOARD_VERSION: x.x
DUMP_TYPE: 2
BUGCHECK_P1: c0000005
BUGCHECK_P2: 0
BUGCHECK_P3: ffffd0002048c840
BUGCHECK_P4: 0
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%p
FAULTING_IP:
+0
00000000`00000000 ?? ???
CONTEXT: ffffd0002048c840 -- (.cxr 0xffffd0002048c840)
rax=0000000000000000 rbx=ffffe001fa4c4a58 rcx=ffffe001fa4c4a58
rdx=ffffd0002048d2c0 rsi=ffffe001fa4c4af8 rdi=ffffe001fa4c4980
rip=0000000000000000 rsp=ffffd0002048d268 rbp=ffffe001fa41bbe0
r8=0000000000000000 r9=0000000000000000 r10=fffff8006dbf0000
r11=0000000000000001 r12=0000000000000000 r13=ffffe001fa41be10
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
00000000`00000000 ?? ???
Resetting default scope
CPU_COUNT: 4
CPU_MHZ: cdc
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 3c
CPU_STEPPING: 3
CPU_MICROCODE: 6,3c,3,0 (F,M,S,R) SIG: 1E'00000000 (cache) 1E'00000000 (init)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: svchost.exe
CURRENT_IRQL: 0
ANALYSIS_SESSION_HOST: DESKTOP-BHLSA7K
ANALYSIS_SESSION_TIME: 06-23-2016 11:27:37.0156
ANALYSIS_VERSION: 10.0.10586.567 amd64fre
LAST_CONTROL_TRANSFER: from fffff8006dbf62db to 0000000000000000
IP_IN_FREE_BLOCK: 0
STACK_TEXT:
ffffd000`2048d268 fffff800`6dbf62db : ffffe001`fa4c4980 ffffe001`fa4c4c78 00000000`00000040 fffff800`00000000 : 0x0
ffffd000`2048d270 fffff800`6dbf5cb6 : ffffe001`fa4c4900 00000000`00000000 00000000`c0000016 00000000`00000000 : FLTMGR!FltpPerformPostCallbacks+0x2ab
ffffd000`2048d340 fffff800`6dbf7928 : ffffe001`fa4c4998 ffffe001`fa4c4980 ffffe001`fa3d5010 ffffe001`fa3d5440 : FLTMGR!FltpPassThroughCompletionWorker+0x76
ffffd000`2048d380 fffff800`6dc262d7 : 00000000`00000000 ffffe001`fa12f4f0 ffffd001`00000000 00000000`00000801 : FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted+0x238
ffffd000`2048d410 fffff800`58016d38 : 00000000`00000000 00000000`00000005 00000000`00000000 00000000`00000189 : FLTMGR!FltpCreate+0x347
ffffd000`2048d4c0 fffff800`5800d6a6 : ffffc001`6b6273b8 ffffc001`6b6273b8 ffffd000`2048d790 ffffe001`f8212c50 : nt!IopParseDevice+0x7c8
ffffd000`2048d690 fffff800`5800c0ac : ffffe001`fa3f4b01 ffffd000`2048d8a0 00ffffe0`00000040 ffffe001`f418af20 : nt!ObpLookupObjectName+0x776
ffffd000`2048d830 fffff800`5803dd48 : ffffe001`00000001 ffffe001`fa410b10 00000000`00000000 00000000`00000000 : nt!ObOpenObjectByNameEx+0x1ec
ffffd000`2048d950 fffff800`5803d8a9 : 000000e0`84ffec38 fffff800`57f0bf80 000000e0`84ffecb0 000000e0`84ffec50 : nt!IopCreateFile+0x3d8
ffffd000`2048da00 fffff800`57d560a3 : ffffc001`6d3211c0 fffff800`57fc7ced 000000e0`84ffed48 ffffe001`00000028 : nt!NtCreateFile+0x79
ffffd000`2048da90 00007ff9`ab8a5b84 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
000000e0`84ffebb8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`ab8a5b84
THREAD_SHA1_HASH_MOD_FUNC: d3c9c5375a95d2e8878fb116dc3127eb827d454f
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 1537388f81059bbcc20a83649db835e96da03547
THREAD_SHA1_HASH_MOD: f4143f7434a8c25979619eb6afebf44f2b1f5926
FOLLOWUP_IP:
FLTMGR!FltpPerformPostCallbacks+2ab
fffff800`6dbf62db 8bc8 mov ecx,eax
FAULT_INSTR_CODE: f983c88b
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: FLTMGR!FltpPerformPostCallbacks+2ab
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: FLTMGR
IMAGE_NAME: FLTMGR.SYS
DEBUG_FLR_IMAGE_TIMESTAMP: 5632d176
IMAGE_VERSION: 10.0.10586.0
STACK_COMMAND: .cxr 0xffffd0002048c840 ; kb
BUCKET_ID_FUNC_OFFSET: 2ab
FAILURE_BUCKET_ID: 0x3B_FLTMGR!FltpPerformPostCallbacks
BUCKET_ID: 0x3B_FLTMGR!FltpPerformPostCallbacks
PRIMARY_PROBLEM_CLASS: 0x3B_FLTMGR!FltpPerformPostCallbacks
TARGET_TIME: 2016-06-23T03:03:52.000Z
OSBUILD: 10586
OSSERVICEPACK: 0
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2016-05-28 11:59:07
BUILDDATESTAMP_STR: 160527-1834
BUILDLAB_STR: th2_release_sec
BUILDOSVER_STR: 10.0.10586.420.amd64fre.th2_release_sec.160527-1834
ANALYSIS_SESSION_ELAPSED_TIME: 5ac3
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x3b_fltmgr!fltpperformpostcallbacks
FAILURE_ID_HASH: {4167dd89-437f-47a2-6c22-0b8fb315a500}
Followup: MachineOwner
---------
答案1
很多时候这是由视频驱动程序引起的。尝试回滚视频卡驱动程序或从英特尔(如果您使用板载显卡)获取视频驱动程序副本,或者从视频卡制造商(如果您不使用板载显卡)获取视频驱动程序副本。
如果您使用板载显卡,可以在此链接找到驱动程序。https://downloadcenter.intel.com/
如果上述方法不起作用,请尝试进行内存测试,并按照此处的说明进行操作。http://www.troubleshootwindows.com/windows-vista/windows-memory-diagnostic-test-your-computer-ram-for-errors/跳到“如果您无法启动 Windows”的部分。
资料来源:过去的经验和微软