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Win_10 驱动程序电源状态故障

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Win_10 驱动程序电源状态故障

我有一个新的 戴尔 Insprion 7559 i7，2 小时后就崩溃了，我不明白为什么会发生这种情况。这是我的转储文件。

我的电脑详细信息：

  • 英特尔 i7 -6700HQ @ 2.60GHz
  • 16GB DDR3 内存
  • Windows 10 家庭单语言版 64 位
  • NVIDIA GeForce GTX 960M
  • 1TB Westgate 硬盘
  • SanDisk Z400s M.2 2280 128GB

我的电脑出了什么问题？

答案1

根据崩溃转储，nVIDIA 驱动程序来自 2015 年，而您的 Windows 10 版本 1511 已过时（旧版本 Build 10.0.10586.162（th2_release_sec.160223-1728））：

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0001da3a060, Physical Device Object of the stack
Arg3: ffffd0017a135890, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00021939bd0, The blocked IRP

Debugging Details:
------------------

Implicit thread is now ffffe000`1b6ae040
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  10.0.10586.162 (th2_release_sec.160223-1728)

SYSTEM_MANUFACTURER:  Dell Inc.

SYSTEM_PRODUCT_NAME:  Inspiron 7559

SYSTEM_SKU:  0706

SYSTEM_VERSION:  1.1.8

BIOS_VENDOR:  Dell Inc.

BIOS_VERSION:  1.1.8

BIOS_DATE:  04/17/2016

BASEBOARD_MANUFACTURER:  Dell Inc.

BASEBOARD_PRODUCT:  0H0CC0

BASEBOARD_VERSION:  A00

DUMP_TYPE:  2

BUGCHECK_P1: 3

BUGCHECK_P2: ffffe0001da3a060

BUGCHECK_P3: ffffd0017a135890

BUGCHECK_P4: ffffe00021939bd0

DRVPOWERSTATE_SUBCODE:  3

FAULTING_THREAD:  1b6ae040

CPU_COUNT: 8

CPU_MHZ: a20

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 5e

CPU_STEPPING: 3

CPU_MICROCODE: 6,5e,3,0 (F,M,S,R)  SIG: 84'00000000 (cache) 84'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

LAST_CONTROL_TRANSFER:  from fffff803233046ca to fffff803233d51f6

STACK_TEXT:  
00 nt!KiSwapContext
01 nt!KiSwapThread
02 nt!KiCommitThreadWait
03 nt!KeWaitForSingleObject
04 nvlddmkm
05 0x0
06 0x0


FOLLOWUP_IP: 
nvlddmkm+1b638f
fffff801`bd11638f ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nvlddmkm+1b638f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  55c3eab4

BUCKET_ID_FUNC_OFFSET:  1b638f

FAILURE_BUCKET_ID:  0x9F_3_nvlddmkm!unknown_function

BUCKET_ID:  0x9F_3_nvlddmkm!unknown_function

PRIMARY_PROBLEM_CLASS:  0x9F_3_nvlddmkm!unknown_function

TARGET_TIME:  2016-07-31T20:52:55.000Z

OSBUILD:  10586

OSSERVICEPACK:  162

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  784

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2016-02-24 06:48:00

BUILDDATESTAMP_STR:  160223-1728

BUILDLAB_STR:  th2_release_sec

BUILDOSVER_STR:  10.0.10586.162

ANALYSIS_SESSION_ELAPSED_TIME: 223f2

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x9f_3_nvlddmkm!unknown_function

FAILURE_ID_HASH:  {8b257f08-e34e-7c26-3880-084b82f90c48}

Followup:     MachineOwner
---------

7: kd> !irp ffffe00021939bd0
Irp is active with 6 stacks 5 is current (= 0xffffe00021939dc0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [IRP_MJ_POWER(16), IRP_MN_WAIT_WAKE(0)]
            0  0 ffffe0001da3a060 00000000 fffff801bad9d5b0-ffffd00179dfd7e0    
           \Driver\pci  dxgkrnl!DpiFdoPowerCompletionRoutine
            Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe000206f2040 00000000 fffff8032339e0b8-ffffe00024befea8 Success Error Cancel pending
           \Driver\nvlddmkm nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffe00024befea8    

            Args: 00000000 00000000 00000000 00000000
7: kd> !podev ffffe0001da3a060
Device object is for:
  DriverObject 1da41880
Current Irp 00000000 RefCount 0 Type 00000023 AttachedDev ffffe0001da3ae40 DevFlags 00001040
Device queue is not busy.
Device Object Extension: ffffe0001da3a7b0:
PowerFlags: 00000010 =>SystemState=0 DeviceState=1
Dope: 00000000:
7: kd> !devstack ffffe0001da3ae40
  !DevObj           !DrvObj            !DevExt           ObjectName
  ffffe000206f2040  \Driver\nvlddmkm   ffffe000206f2190  InfoMask field not found for _OBJECT_HEADER at ffffe000206f2010

> ffffe0001da3ae40  \Driver\ACPI       ffffe0001bbd5490  
  ffffe0001da3a060  \Driver\pci        ffffe0001da3a1b0  Cannot read info offset from nt!ObpInfoMaskToOffset

!DevNode ffffe0001da3ab30 :
  DeviceInst is "PCI\VEN_10DE&DEV_139B&SUBSYS_07061028&REV_A2\4&21e2365b&0&0009"
  ServiceName is "nvlddmkm"
7: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff801`bcf60000 fffff801`bda48000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Aug  7 01:16:04 2015

因此，安装最新的 nVIDIA 驱动程序以及最新更新版本 1511 或明天更新至版本 1607。

答案2

根据您提供的最新 DMP 文件的快速分析，它似乎与您的 NVIDIA 驱动程序有关：

故障存储桶 ID：X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

BUCKET_ID：X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

根据在 NVIDIA 网站上搜索适用于 Windows 10 x64 的最新驱动程序的结果， 版本368.81可供下载，比您当前的驱动程序版本更新得多353.82自您所运行的版本以来，很多错误等肯定都已被修补。

我建议你下载NVIDIA 368.81 驱动程序并安装它以进行下一步，看看是否能解决您遇到的 NVIDIA 353.82 驱动程序似乎导致的问题。

GEFORCE 驱动程序

版本： 368.81 - WHQL

发布日期：2016 年 7 月 14 日，星期四

操作系统：Windows 10 64 位

语言：英语（美国）

文件大小： 343.87 MB

来源

答案3

两周后，我的笔记本电脑终于可以正常工作了！:)

正如所指出的皮条客和magicandre1981，我的 GPU 出现了问题。没有驱动程序可以修复该问题（无论是戴尔还是 NVIDIA 的）。在安装了 4 次全新的 Windows 10 后，很明显这是硬件问题（我放弃了），并打电话给戴尔。戴尔派了一名现场工程师，他更换了我的主板。所以这是硬件问题，我很高兴它终于解决了。:D

感谢@PIMP_JUICE_IT 和@magicandre1981 的初步诊断。我从中学到了很多东西！

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