加载游戏时出现 BSOD

加载游戏时出现 BSOD

我正在玩《神秘海域 Online》。游戏加载时出现 BSOD。我没有办法回滚还原点。

在这里发布我的 minidmp 报告,希望有人能告诉我该怎么做。

Microsoft (R) Windows Debugger Version 10.0.14321.1024 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\120816-51293-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.23569.amd64fre.win7sp1_ldr.161007-0600
Machine Name:
Kernel base = 0xfffff800`03652000 PsLoadedModuleList = 0xfffff800`03894730
Debug session time: Thu Dec  8 00:39:19.303 2016 (UTC + 8:00)
System Uptime: 0 days 0:07:23.505
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8006b40060, fffffa8006b40340, fffff800039ccb70}

ETW minidump data unavailable
Probably caused by : csrss.exe

Followup:     MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8006b40060, Terminating object
Arg3: fffffa8006b40340, Process image file name
Arg4: fffff800039ccb70, Explanatory message (ascii)

Debugging Details:
------------------

ETW minidump data unavailable

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  7601.23569.amd64fre.win7sp1_ldr.161007-0600

SYSTEM_MANUFACTURER:  System manufacturer

SYSTEM_PRODUCT_NAME:  System Product Name

SYSTEM_SKU:  To be filled by O.E.M.

SYSTEM_VERSION:  System Version

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  0304

BIOS_DATE:  11/17/2010

BASEBOARD_MANUFACTURER:  ASUSTeK Computer INC.

BASEBOARD_PRODUCT:  P8H67-M

BASEBOARD_VERSION:  Rev 1.xx

DUMP_TYPE:  2

BUGCHECK_P1: 3

BUGCHECK_P2: fffffa8006b40060

BUGCHECK_P3: fffffa8006b40340

BUGCHECK_P4: fffff800039ccb70

KERNEL_LOG_FAILING_PROCESS:  (null)

PROCESS_NAME:  csrss.exe

CRITICAL_PROCESS:  csrss.exe

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

EXCEPTION_CODE: (Win32) 0x7037060 (117665888) - <Unable to get error code text>

ERROR_CODE: (NTSTATUS) 0x7037060 - <Unable to get error code text>

CPU_COUNT: 4

CPU_MHZ: d47

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 2a

CPU_STEPPING: 7

CPU_MICROCODE: 6,2a,7,0 (F,M,S,R)  SIG: 6'00000000 (cache) 6'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xF4

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  ADMIN-PC

ANALYSIS_SESSION_TIME:  12-08-2016 09:10:36.0029

ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

STACK_TEXT:  
fffff880`03fbd9d8 fffff800`03a56852 : 00000000`000000f4 00000000`00000003 fffffa80`06b40060 fffffa80`06b40340 : nt!KeBugCheckEx
fffff880`03fbd9e0 fffff800`03a1409b : 00000000`00000001 fffffa80`07037060 fffffa80`06b40060 00000000`00000001 : nt!PspCatchCriticalBreak+0x92
fffff880`03fbda20 fffff800`0397d454 : 00000000`00000001 00000000`00000890 fffffa80`06b40060 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x27296
fffff880`03fbda70 fffff800`036c1693 : 00000000`00000890 fffffa80`07037060 fffffa80`06b40060 fffffa80`05a6fc60 : nt!NtTerminateProcess+0x284
fffff880`03fbdae0 00000000`77c8bffa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`03dce808 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77c8bffa


STACK_COMMAND:  kb

THREAD_SHA1_HASH_MOD_FUNC:  e9460336222f4471d8ae88a3d24ad7df3aff8ef1

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  78fb9c444b7807cd1bd5e414e2ce7cd6e803d8b6

THREAD_SHA1_HASH_MOD:  f08ac56120cad14894587db086f77ce277bfae84

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_csrss.exe_BUGCHECK_CRITICAL_PROCESS_TERMINATED_BY_GVOnline.bin_7037060

BUCKET_ID:  X64_0xF4_csrss.exe_BUGCHECK_CRITICAL_PROCESS_TERMINATED_BY_GVOnline.bin_7037060

PRIMARY_PROBLEM_CLASS:  X64_0xF4_csrss.exe_BUGCHECK_CRITICAL_PROCESS_TERMINATED_BY_GVOnline.bin_7037060

TARGET_TIME:  2016-12-07T16:39:19.000Z

OSBUILD:  7601

OSSERVICEPACK:  1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  784

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS Personal

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2016-10-07 22:58:59

BUILDDATESTAMP_STR:  161007-0600

BUILDLAB_STR:  win7sp1_ldr

BUILDOSVER_STR:  6.1.7601.23569.amd64fre.win7sp1_ldr.161007-0600

ANALYSIS_SESSION_ELAPSED_TIME: 680

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xf4_csrss.exe_bugcheck_critical_process_terminated_by_gvonline.bin_7037060

FAILURE_ID_HASH:  {f1b32ccd-394d-98d3-4e2e-90bf069faaf2}

Followup:     MachineOwner

答案1

此文本表明这是驱动程序的问题:

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

我不清楚是哪一个。但是,考虑到你正在加载游戏,几乎可以肯定是显卡或硬盘导致了这个问题。声卡的可能性很小。

1)寻找较新的显卡驱动程序和声卡驱动程序(来自制造商的网站),如果存在则安装它们,看看是否能解决问题(英伟达ATI

2)检查硬盘是否有错误- 启动游戏时可能会从损坏的扇区加载糟糕的数据。在这种情况下,可能需要更换新磁盘,因为问题只会变得更糟。

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