在过去 3 天里,我一直收到随机 BSOD(DRIVER_IRQL_NOT_LESS_OR_EQUAL - 来源:nwifi.sys)。
它们似乎只在播放 YouTube 视频时才会出现,但这可能是巧合。
过去 3 天发生了什么变化?
笔记本电脑本身没有任何问题。我插入了新的键盘和鼠标(均为 USB)以及 USB 集线器(USB-C)。
我还按照戴尔驱动程序更新程序的建议安装了英特尔显卡和“英特尔(R)动态平台和热框架管理器”的新驱动程序,但这是为了修复在更新这些驱动程序之前已经发生的 BSOD。
笔记本电脑的信息和规格是什么?
- 文字版:https://mega.nz/#!w8AGRbDb!_n4JklD702aj7aoC48b-yawUQ69-cko13R9Zt8X_U6c
- Speccy 版本(可以导入Speccy):https://mega.nz/#!YpQhAYCT!NTfqThbNZ-lqDVMTsKqGTDwKc4GCuUTWzipsDuVVE8c
- MsInfo32 输出: https://mega.nz/#!8p4SwTgR!NXJeUPATjAZ6JUUI4-s_-iJGOcDz1FvRmO8JCSniQs8
最新的转储文件?
这是 C:\Windows\Minidump 的内容:(所有 3 个都是最新的 BSOD 转储,并与 BSOD 的日期和时间相匹配)。
- https://mega.nz/#!40B0TBAA!7n_QUccYUPr80FN0bvhY2evT_0SWbadh1MBFpxqh3Hk
- https://mega.nz/#!B0YRUIAZ!XB25NdCVqBFkEleRdFPsKgGssf9PReYKXP5IJIFz1uY
- https://mega.nz/#!FtJQmIba!sYXWqG3ayUyaIp7Vf6wnQrhJMYldHwIg8tw46cNp2fo
你尝试过什么?
我已经使用 Dell System Detect 实用程序检查过所有驱动程序是否都是最新的;其中 2 个不是最新的,因此我更新了它们(如上所述),但这并不能解决问题。
我已经使用 CCleaner 实用程序清理了系统注册表,但问题并没有解决。
我能做些什么?
编辑:根据建议,我更新了杀手驱动程序。
一段时间内一切似乎都很好,然后,在笔记本电脑进入挂起状态后,我注意到外接鼠标停止工作,而触摸板正常工作。
插拔后,我重新启动了。
笔记本电脑卡在重启状态 6 分钟(通常需要 6 秒),然后 BSOD:DRIVER_POWER_STATE_FAILURE。
答案1
使用 Windbg 查看 dmp,表明Wifi驱动程序bwcW10x64.sys
可能导致崩溃。
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000000decafc37, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80e930ddcec, address which referenced memory
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for bwcW10x64.sys
*** ERROR: Module load completed but symbols could not be loaded for bwcW10x64.sys
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 10.0.14393.953 (rs1_release_inmarket.170303-1614)
SYSTEM_MANUFACTURER: Alienware
SYSTEM_PRODUCT_NAME: Alienware 17 R3
SYSTEM_SKU: Alienware 15 R2
SYSTEM_VERSION: 1.2.14
BIOS_VENDOR: Alienware
BIOS_VERSION: 1.2.14
BIOS_DATE: 06/02/2016
BASEBOARD_MANUFACTURER: Alienware
BASEBOARD_PRODUCT: Alienware 17 R3
BASEBOARD_VERSION: A00
DUMP_TYPE: 2
BUGCHECK_P1: decafc37
BUGCHECK_P2: 2
BUGCHECK_P3: 0
BUGCHECK_P4: fffff80e930ddcec
CURRENT_IRQL: 2
FAULTING_IP:
nwifi!MP6ReturnNBL+30
fffff80e`930ddcec 488b7a28 mov rdi,qword ptr [rdx+28h]
CPU_COUNT: 8
CPU_MHZ: a98
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 5e
CPU_STEPPING: 3
CPU_MICROCODE: 6,5e,3,0 (F,M,S,R) SIG: 84'00000000 (cache) 84'00000000 (init)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: AV
PROCESS_NAME: System
STACK_TEXT:
00 nt!KeBugCheckEx
01 nt!KiBugCheckDispatch
02 nt!KiPageFault
03 nwifi!MP6ReturnNBL
04 ndis!ndisCallReceiveCompleteHandler
05 ndis!ndisInvokeNextReceiveCompleteHandler
06 ndis!NdisFReturnNetBufferLists
07 bwcW10x64
08 0x0
09 0x0
0a 0x0
0b bwcW10x64
0c 0x0
0d 0x0
0e 0x0
0f bwcW10x64
STACK_COMMAND: kb
0: kd> lmvm bwcW10x64
Browse full module list
start end module name
fffff80e`95740000 fffff80e`95aa6000 bwcW10x64 T (no symbols)
Loaded symbol image file: bwcW10x64.sys
Image path: \SystemRoot\system32\DRIVERS\bwcW10x64.sys
Image name: bwcW10x64.sys
Browse all global symbols functions data
Timestamp: Wed Mar 23 16:46:14 2016 (56F2BA46)
因此,请更新 Broadcom Wifi 驱动程序或通过 LAN 电缆连接到互联网路由器。
最新的转储显示音频驱动程序 (IntcDAud.sys) 导致了此问题:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffff9c09325f8040, The thread currently holding on to the Pnp lock.
Arg4: fffff80187ce2900, nt!TRIAGE_9F_PNP on Win7 and higher
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for IntcDAud.sys
*** ERROR: Module load completed but symbols could not be loaded for IntcDAud.sys
Implicit thread is now ffff9c09`325f8040
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 10.0.14393.953 (rs1_release_inmarket.170303-1614)
SYSTEM_MANUFACTURER: Alienware
SYSTEM_PRODUCT_NAME: Alienware 17 R3
SYSTEM_SKU: Alienware 15 R2
SYSTEM_VERSION: 1.2.14
BIOS_VENDOR: Alienware
BIOS_VERSION: 1.2.14
BIOS_DATE: 06/02/2016
BASEBOARD_MANUFACTURER: Alienware
BASEBOARD_PRODUCT: Alienware 17 R3
BASEBOARD_VERSION: A00
DUMP_TYPE: 2
BUGCHECK_P1: 4
BUGCHECK_P2: 12c
BUGCHECK_P3: ffff9c09325f8040
BUGCHECK_P4: fffff80187ce2900
DRVPOWERSTATE_SUBCODE: 4
IMAGE_NAME: HDAudBus.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 57899b7f
MODULE_NAME: HDAudBus
FAULTING_MODULE: fffff806fec70000 HDAudBus
CPU_COUNT: 8
CPU_MHZ: a98
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 5e
CPU_STEPPING: 3
CPU_MICROCODE: 6,5e,3,0 (F,M,S,R) SIG: 84'00000000 (cache) 84'00000000 (init)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
STACK_TEXT:
00 nt!KiSwapContext
01 nt!KiSwapThread
02 nt!KiCommitThreadWait
03 nt!KeWaitForSingleObject
04 nt!IoReleaseRemoveLockAndWaitEx
05 nt!PopFxUnregisterDevice
06 nt! ?? ::NNGAKEGL::`string'
07 nt!PoFxUnregisterDevice
08 portcls!UnregisterRuntimeManagement
09 portcls!PnpStopDevice
0a portcls!DispatchPnp
0b portcls!PcDispatchIrp
0c IntcDAud
0d 0x0
0e 0x0
该英特尔 HDMI 音频驱动程序是 2016 年的,
Loaded symbol image file: IntcDAud.sys
Image path: \SystemRoot\system32\DRIVERS\IntcDAud.sys
Image name: IntcDAud.sys
Browse all global symbols functions data
Timestamp: Mon Jun 27 15:35:53 2016
所以也要寻找驱动程序更新您的 Intel HD 530。英特尔音频驱动程序与 GPU 驱动程序捆绑在一起。