所以我们最近搬进了奶奶家，当时我们的房子正在出售。她有 Armstrong 互联网，我们从他们的 Zoom Express（12 Mbps 下行，1 Mbps 上行）升级到了他们的 Zoom II（300 Mbps 下行，20 Mbps 上行），他们派人出去设置了它，并给了我们一个新的调制解调器，即 {Arris CM3200A}。头一两天它工作正常，当我尝试流式传输或玩游戏时偶尔会出现延迟峰值。但现在我玩 5 分钟游戏都无法断开 PS4 与 PSN 的连接。我们请了一位技术人员来接通电线杆和房子之间的所有新电线，然后将房子上的盒子连接到调制解调器。我们还买了一个新调制解调器，只是想看看这是否是原因之一 {Arris SurfBoard SB6183}，但问题仍然存在。问题只是一瞬间的 ping 峰值导致一切都断开连接。支持人员一直说问题出在我们这边，可能是我们的路由器 [Netgear Nighthawk AC1900] 出了问题，但我已将调制解调器直接连接到我们的 PS4、Xbox One 和 PC。都出现了同样的问题。这是刚才进行的测试。
我发现除了显示峰值之外，唯一能够显示峰值的方法是，我在玩游戏时在 CMD 中对 Google 服务器进行了 ping 测试，当我被踢出游戏和 PSN 时，它显示 TTL 在传输中已过期。任何帮助都非常感谢，因为我已经尝试了所有我能想到的方法。谢谢！
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=79ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=30ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=30ms TTL=116
Reply from 8.8.8.8: bytes=32 time=26ms TTL=116
Reply from 8.8.8.8: bytes=32 time=28ms TTL=116
Reply from 8.8.8.8: bytes=32 time=28ms TTL=116
Reply from 8.8.8.8: bytes=32 time=28ms TTL=116
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=31ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=31ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=24ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=30ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=32ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=31ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=31ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=24ms TTL=115
Reply from 8.8.8.8: bytes=32 time=24ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=35ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=131ms TTL=115
Reply from 8.8.8.8: bytes=32 time=165ms TTL=115
Reply from 8.8.8.8: bytes=32 time=110ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=33ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=31ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=36ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=23ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=35ms TTL=115
Reply from 8.8.8.8: bytes=32 time=31ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=31ms TTL=115
Reply from 8.8.8.8: bytes=32 time=24ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Reply from 24.101.13.198: TTL expired in transit.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=30ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=30ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=29ms TTL=115
Reply from 8.8.8.8: bytes=32 time=34ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=31ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=25ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=28ms TTL=115
Reply from 8.8.8.8: bytes=32 time=27ms TTL=115
Reply from 8.8.8.8: bytes=32 time=26ms TTL=115
我还运行了到谷歌服务器的跟踪路由，显示的内容如下。
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms www.routerlogin.com [xxxx]
2 16 ms 8 ms 8 ms 100.100.67.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 12 ms 11 ms 10 ms static-acs-24-101-13-198.zoominternet.net
[24.101.13.198]
7 * * * Request timed out.
8 25 ms 23 ms 24 ms 10-1-3.ear3.Washington1.Level3.net
[4.14.224.173]
9 * * * Request timed out.
10 26 ms 29 ms 29 ms Google-level3-60G.WashingtonDC.Level3.net [4.68.71.186]
11 28 ms 26 ms 27 ms 108.170.246.1
12 27 ms 25 ms 27 ms 108.170.231.51
13 26 ms 27 ms 28 ms google-public-dns-a.google.com [8.8.8.8]
Trace complete.
答案1
ping（而非跟踪路由）上的 TTL 过期消息通常表示存在网络环路（路由环路）。报告 TTL 过期的设备通常是环路的一部分。询问他们为什么位于 24.101.13.198 的盒子有时会出现路由环路的迹象。