我有一台 HP EliteBook 850 G7，搭载 Windows 10 1909（18363.1916），大约有 1.5 年了。
在过去的几个月里，我每个月都会遇到 1-2 次 BSOD。
- 该电脑由我的公司管理，我不记得当它开始发生时是否安装了任何重大更新。
- 为了解决这个问题，我确保所有驱动程序都是最新的，但不幸的是，这并没有解决问题。
- 我注意到“系统中断”有时会占用很高的 CPU。我不知道这是否与问题有关。
- 今天上一次 BSOD 之后，使用 windbg 分析 minidump 得到以下结果。不幸的是，我经验不足，无法找到任何解决方案的线索。
Microsoft (R) Windows Debugger Version 10.0.22473.1005 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\uxxxx\OneDrive\Desktop\_TEMP\_temp\MEMORY.DMP]
Kernel Bitmap Dump File: Full address space is available
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff800`35000000 PsLoadedModuleList = 0xfffff800`35445ed0
Debug session time: Wed Nov 17 11:07:07.506 2021 (UTC + 1:00)
System Uptime: 5 days 0:26:59.278
Loading Kernel Symbols
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Loading User Symbols
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Loading unloaded module list
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For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`351c44c0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffd30c`3522ebf0=00000000000000e3
5: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
RESOURCE_NOT_OWNED (e3)
A thread tried to release a resource it did not own.
Arguments:
Arg1: ffff86812f15cd10, Address of resource
Arg2: ffff86812fb93080, Address of thread
Arg3: 0000000000000000, Address of owner table if there is one
Arg4: 0000000000000002
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 14921
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 36271
Key : Analysis.Init.CPU.mSec
Value: 6061
Key : Analysis.Init.Elapsed.mSec
Value: 627975
Key : Analysis.Memory.CommitPeak.Mb
Value: 93
Key : WER.OS.Branch
Value: 19h1_release
Key : WER.OS.Timestamp
Value: 2019-03-18T12:02:00Z
Key : WER.OS.Version
Value: 10.0.18362.1
FILE_IN_CAB: MEMORY.DMP
BUGCHECK_CODE: e3
BUGCHECK_P1: ffff86812f15cd10
BUGCHECK_P2: ffff86812fb93080
BUGCHECK_P3: 0
BUGCHECK_P4: 2
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
PROCESS_NAME: OneDrive.exe
STACK_TEXT:
ffffd30c`3522ebe8 fffff800`351f7aa1 : 00000000`000000e3 ffff8681`2f15cd10 ffff8681`2fb93080 00000000`00000000 : nt!KeBugCheckEx
ffffd30c`3522ebf0 fffff800`3503b85a : 00000000`00000000 00000000`00000000 ffff8681`6e1c7758 ffffd30c`00000000 : nt!ExpReleaseResourceSharedForThreadLite+0x1bc171
ffffd30c`3522eca0 fffff800`35ffa1cd : ffffd30c`3522ee20 ffff8681`6e1c7758 01880000`00008d5f 00000000`00003200 : nt!ExReleaseResourceLite+0xea
ffffd30c`3522ed00 fffff800`3600b9ba : ffff8681`3bdf34c0 ffff8681`6e1c7758 ffffd30c`3522ef01 ffff9c00`643194f8 : cldflt!CldHsmHydratePlaceholder+0xacd
ffffd30c`3522ee70 fffff800`3600b112 : ffff8681`6e1c7700 ffff8681`81a4ba00 ffff8681`2f15cc01 fffff800`3602a000 : cldflt!HsmiRecallInitiateHydration+0x7d6
ffffd30c`3522f000 fffff800`3600b1d9 : fffff800`3600b180 ffff8681`6e1c7758 00000000`00000000 fffff800`3503b86f : cldflt!HsmiRecallPostProcessHydration+0x24a
ffffd30c`3522f090 fffff800`35ff527d : fffff800`3600b180 00000000`00000000 fffff800`3600b180 fffff800`35fc3ae7 : cldflt!HsmiRecallHydrationCompletionCallback+0x59
ffffd30c`3522f0c0 fffff800`35ff5d10 : ffff9c00`6645be40 ffff9c00`643194a0 ffff9c00`820c6760 00000000`00000000 : cldflt!CldiStreamCompleteRequest+0x1f9
ffffd30c`3522f140 fffff800`35ff7ada : ffffd30c`3522f300 01880000`00008d5f 00000000`00000000 ffffd30c`c000022d : cldflt!CldiStreamProcessPendingHydrationRequests+0x2a8
ffffd30c`3522f220 fffff800`35ff2118 : fffff800`35fdd000 ffff9c00`00000000 ffff9c00`6645be40 ffff9c00`00000160 : cldflt!CldStreamRestartHydration+0x20a
ffffd30c`3522f2c0 fffff800`35feb0a0 : 00000000`00000000 ffffd30c`3522f3a1 ffff9c00`504bdc60 ffff9c00`4c787780 : cldflt!CldSyncRestartHydration+0x214
ffffd30c`3522f330 fffff800`35fec585 : ffff9c00`504bdc60 0000025a`9ea0eea0 01d7d7a9`5161575d 00000000`00000000 : cldflt!CldiPortProcessRestartHydration+0x724
ffffd30c`3522f400 fffff800`35fedb5a : 7fffffff`ffffffff 0000025a`9ea0eea0 00000000`00000000 ffff9c00`6645bd01 : cldflt!CldiPortProcessTransfer+0x2f1
ffffd30c`3522f4a0 fffff800`345cae6b : ffff9c00`504bdc60 0000025a`a02b9cd0 ffffd30c`00000270 00000000`00000000 : cldflt!CldiPortNotifyMessage+0xa4a
ffffd30c`3522f590 fffff800`345fbe14 : ffffd30c`3522f6a0 00000000`00000001 ffff8681`5b212350 fffff800`350b1a7e : FLTMGR!FltpFilterMessage+0xdb
ffffd30c`3522f5f0 fffff800`345fbed2 : ffff8681`5b212420 0000025a`a02b9cd0 00000000`00000000 ffff9c00`45a16a20 : FLTMGR!FltpMsgDeviceControl+0x128
ffffd30c`3522f650 fffff800`345c238f : ffff8681`227cd4c0 00000000`00000002 00000000`00000000 fffff800`355fb415 : FLTMGR!FltpMsgDispatch+0xa2
ffffd30c`3522f6c0 fffff800`350373b9 : ffff8681`5b212350 00000000`00000000 00000000`00000003 00000000`00000270 : FLTMGR!FltpDispatch+0xef
ffffd30c`3522f720 fffff800`355f30e5 : ffff8681`5b212350 00000000`00000000 00000000`00000000 ffff8681`3a32c4c0 : nt!IofCallDriver+0x59
ffffd30c`3522f760 fffff800`355f2ef0 : 00000000`00000000 00000000`00000000 ffff8681`3a32c4c0 ffffd30c`3522fa80 : nt!IopSynchronousServiceTail+0x1a5
ffffd30c`3522f800 fffff800`355f22c6 : 00007ffd`4d5c8898 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0xc10
ffffd30c`3522f920 fffff800`351d5d55 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtDeviceIoControlFile+0x56
ffffd30c`3522f990 00007ffd`7c15cf84 : 00007ffd`707029b4 00000000`00000110 25333225`00000000 0000025a`a02b9cd0 : nt!KiSystemServiceCopyEnd+0x25
000000c4`84efec58 00007ffd`707029b4 : 00000000`00000110 25333225`00000000 0000025a`a02b9cd0 00007ffd`4d5c8b46 : ntdll!NtDeviceIoControlFile+0x14
000000c4`84efec60 00007ffd`70702301 : 0000025a`a02b9cd0 00000000`00000160 00000000`00000280 00000000`00000000 : FLTLIB!FilterpDeviceIoControl+0x128
000000c4`84efece0 00007ffd`4d5ca176 : 0000025a`a02b9cd0 000000c4`84efefe0 00000000`00000280 00000000`00000000 : FLTLIB!FilterSendMessage+0x31
000000c4`84efed30 00007ffd`4d5cb398 : 0000025a`9ea0eea0 00000000`00000000 00000000`00000000 00000000`00000000 : cldapi!CfpExecuteRestartHydration+0x12e
000000c4`84efeec0 00007ffc`ff81907e : 000000f8`5a35940d 00000000`00000000 0000025a`9ea0eea0 00000000`00000001 : cldapi!CfExecute+0x1d8
000000c4`84efef60 000000f8`5a35940d : 00000000`00000000 0000025a`9ea0eea0 00000000`00000001 0000025a`977428d0 : FileSyncFALWB!UploadTelemetry+0x163de
000000c4`84efef68 00000000`00000000 : 0000025a`9ea0eea0 00000000`00000001 0000025a`977428d0 00007ffc`ff80664f : 0x000000f8`5a35940d
SYMBOL_NAME: cldflt!CldHsmHydratePlaceholder+acd
MODULE_NAME: cldflt
IMAGE_NAME: cldflt.sys
STACK_COMMAND: .cxr; .ecxr ; kb
BUCKET_ID_FUNC_OFFSET: acd
FAILURE_BUCKET_ID: 0xE3_cldflt!CldHsmHydratePlaceholder
OS_VERSION: 10.0.18362.1
BUILDLAB_STR: 19h1_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {390ad588-5092-ab70-f1f7-9fbfe8e32ef3}
Followup: MachineOwner
---------
答案1
在过去的几个月里，我每个月都会遇到 1-2 次 BSOD。
您的问题是由 OneDrive 引起的，并且您的系统上仍安装了不受支持的 Windows 10 版本。最简单的解决方案是安装 1903 的最新更新版本。如果您无法将系统更新到受支持的版本，解决方法是退出 OneDrive.exe 和/或禁用 Office 文档中的自动保存并禁用 OneDrive 中的按需文件。
据报道KB4517389是导致此问题的原因。
来源：OneDrive 的 cldflt.sys 导致 Win 10 BSOD SYSTEM_SERVICE_EXCEPTION