我使用 Webex 工作，最近它开始崩溃，我需要了解为什么会出现这种情况。
重现步骤：
- 启动 Webex
- 使用电子邮件和密码登录
- 加入会议
结果：
会议窗口打开后，我可以看到其他参与者，但立即关闭。参与者可以在他们那一端看到我，但我那一端没有打开会议窗口，他们既无法联系到我，也无法听到他们的声音。
在我的 Webex 窗口的会议下，我看到了我之前尝试加入的“会议”，但我无法打开该会议的窗口。
已采取的措施：
- 使用`CiscoWebexRemoveTool'删除webex的所有文件
- 卸载 WebEx
- 重启我的系统
- 重新安装 Webex
使用了窗口调试工具，但不幸的是我无法正确解释结果。我需要更有经验的专业人士来帮助我分析结果，这样我才能解决这个问题。
************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : false
AllowNugetExeUpdate : false
AllowNugetMSCredentialProviderInstall : false
AllowParallelInitializationOfLocalRepositories : true
-- Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true
>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds
************* Waiting for Debugger Extensions Gallery to Initialize **************
>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.016 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 36
Microsoft (R) Windows Debugger Version 10.0.25877.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\ekojo\Documents\crash.dmp]
User Mini Dump File with Full Memory: Only application data is available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 22621 MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Debug session time: Wed Jul 5 14:51:16.000 2023 (UTC + 1:00)
System Uptime: 0 days 1:34:13.366
Process Uptime: 0 days 0:23:00.000
................................................................
................................................................
................................................................
...........................................
Loading unloaded module list
.............................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(4938.5688): Wake debugger - code 80000007 (first/second chance not available)
+------------------------------------------------------------------------+
| This target supports Hardware-enforced Stack Protection. A HW based |
| "Shadow Stack" may be available to assist in debugging and analysis. |
| See aka.ms/userhsp for more info. |
| |
| dps @ssp |
| |
+------------------------------------------------------------------------+
For analysis of this file, run !analyze -v
KERNELBASE!RaiseFailFastException+0x152:
00007ffc`a39fb832 0f1f440000 nop dword ptr [rax+rax]
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1624
Key : Analysis.Elapsed.mSec
Value: 35968
Key : Analysis.IO.Other.Mb
Value: 21
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 24
Key : Analysis.Init.CPU.mSec
Value: 218
Key : Analysis.Init.Elapsed.mSec
Value: 41263
Key : Analysis.Memory.CommitPeak.Mb
Value: 206
Key : Failure.Bucket
Value: APPLICATION_HANG_BusyHang_80000007_twinapi.appcore.dll!wil::details::WilDynamicLoadRaiseFailFastException
Key : Failure.Hash
Value: {0c803e8f-defd-2493-fef4-7f5a848c9aa1}
Key : Timeline.OS.Boot.DeltaSec
Value: 5653
Key : Timeline.Process.Start.DeltaSec
Value: 1380
Key : WER.OS.Branch
Value: ni_release
Key : WER.OS.Version
Value: 10.0.22621.1
Key : WER.Process.Version
Value: 1.0.0.2
FILE_IN_CAB: crash.dmp
NTGLOBALFLAG: 0
PROCESS_BAM_CURRENT_THROTTLED: 0
PROCESS_BAM_PREVIOUS_THROTTLED: 0
APPLICATION_VERIFIER_FLAGS: 0
CONTEXT: (.ecxr)
rax=000000f9e5987770 rbx=000000f9e5987cf0 rcx=000000f9e5987770
rdx=000000f9e5987c20 rsi=000000f9e5987cf0 rdi=000000f9e5987770
rip=00007ffca39fb832 rsp=000000f9e5987690 rbp=0000000000000001
r8=0000000000000000 r9=000000f9e5987be0 r10=ab9c9e1158d98970
r11=000000f9e5987930 r12=0000000000000001 r13=0000000000000000
r14=0000000000000000 r15=00007ffc9b71c38f
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000204
KERNELBASE!RaiseFailFastException+0x152:
00007ffc`a39fb832 0f1f440000 nop dword ptr [rax+rax]
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000000000000
ExceptionCode: 80000007 (Wake debugger)
ExceptionFlags: 00000000
NumberParameters: 0
PROCESS_NAME: CiscoCollabHost.exe
ERROR_CODE: (NTSTATUS) 0x80000007 - {Kernel Debugger Awakened} the system debugger was awakened by an interrupt.
EXCEPTION_CODE_STR: 80000007
DERIVED_WAIT_CHAIN:
Dl Eid Cid WaitType
-- --- ------- --------------------------
0 4938.5688 Unknown
WAIT_CHAIN_COMMAND: ~0s;k;;
BLOCKING_THREAD: 0000000000005688
FAULTING_THREAD: 00005688
STACK_TEXT:
000000f9`e5987690 00007ffc`9b61d46f : 000000f9`e5987ea0 00007ffc`a39fb6e0 00000000`00000000 00000000`00000002 : KERNELBASE!RaiseFailFastException+0x152
000000f9`e5987c70 00007ffc`9b61d56e : 000000f9`e5987dc0 00000000`00000046 000002dc`cf907818 000002dc`bc108a88 : twinapi_appcore!wil::details::WilDynamicLoadRaiseFailFastException+0x5f
000000f9`e5987ca0 00007ffc`9b61d544 : 000000f9`e5987dc0 00007ffc`80040111 000002dc`d531d408 00000000`00000000 : twinapi_appcore!wil::details::WilRaiseFailFastException+0x22
000000f9`e5987cd0 00007ffc`9b6179db : 00000000`0000014e 000000f9`e5989360 000002dc`adde8a10 000000f9`e5987e00 : twinapi_appcore!wil::details::WilFailFast+0xbc
000000f9`e5987da0 00007ffc`9b61754c : 00007ffc`9b763458 00007ffc`9b76345c 00000000`00000010 000002dc`d986fe40 : twinapi_appcore!wil::details::ReportFailure_NoReturn<3>+0x2df
000000f9`e59892a0 00007ffc`9b6176f3 : 00000000`00000000 00007ffc`a007d206 000002dc`d1e3e1a0 00000000`00000001 : twinapi_appcore!wil::details::ReportFailure_Base<3,0>+0x30
000000f9`e5989300 00007ffc`9b619f5b : 000000f9`e5980000 000002dc`d9f615e0 000002dc`d986fd48 00007ffc`9b5a4e62 : twinapi_appcore!wil::details::ReportFailure_Hr<3>+0x5f
000000f9`e5989380 00007ffc`9b71c38f : 000002dc`d9f615e0 00007ffc`9b71cbc0 000000f9`e5989420 000002dc`d9f615f0 : twinapi_appcore!wil::details::in1diag3::FailFast_Unexpected+0x1b
000000f9`e59893d0 00007ffc`9b71c4cc : 000000f9`e5989420 000002dc`d9f615e0 000002dc`d986fe38 000002dc`d9f615f0 : twinapi_appcore!Windows::Internal::Shell::ShareWindow::Bamo::ShareWindowCommandBamoClientConnection::SetBootstrapProxy+0x4f
000000f9`e5989400 00007ffc`9b71c2e9 : 00007ffc`9b71c490 00000000`00000028 000002dc`d9d8cd88 00000000`00000002 : twinapi_appcore!ShareWindowCommandBamos_AutoBamos::BamoConnection::SetBootstrapProxyCallout+0x3c
000000f9`e5989450 00007ffc`a00742b0 : 000002dc`d9d8cd88 00000000`00000002 000002dc`d986fd48 00000000`00000000 : twinapi_appcore!Microsoft::BamoImpl::BaseBamoConnectionImpl::SetBootstrapProxy+0xa9
000000f9`e5989480 00007ffc`9b71aa72 : 00000000`00000000 00007ffc`00000000 000000f9`e5989720 00007ffc`9b5b23f5 : CoreMessaging!CoreUICallReceive+0xa0
000000f9`e5989690 00007ffc`9b71a9f7 : 00000000`00000000 000002dc`d1f5e6b0 00007ffc`9b71a990 00007ffb`e3cc5340 : twinapi_appcore!BamoImpl::ShareWindowCommandBamos_AutoBamos::BamoPeerImpl::OnMessage+0x42
000000f9`e59896e0 00007ffc`a007f8bc : 000002dc`d1f5e6a0 000000f9`e59897a0 00000000`00000000 00007ffc`a012500c : twinapi_appcore!Microsoft::BamoImpl::ConnectionIndirector::OnItemMessage+0x67
000000f9`e5989720 00007ffc`a007f2cc : 000002dc`aeff0c00 000002dc`aeff0c00 000002dc`aeff0c00 00007ffc`9b71a990 : CoreMessaging!CFlat::SehSafe::Execute<<lambda_de6cc8128f8f9f99144226758963eeb9> >+0x5c
000000f9`e5989770 00007ffc`a007f4ba : 000002dc`d9a637b0 000002dc`aac42e80 000000f9`00000002 00007ffb`80200001 : CoreMessaging!Microsoft::CoreUI::ICallbackMessageConversationHost::Interface$::ImportDispatcher::OnItemMessage+0x12c
000000f9`e5989800 00007ffc`a007def7 : 00000000`00000001 000002dc`d98b6520 000000f9`e5989918 000002dc`d55ecc00 : CoreMessaging!Microsoft::CoreUI::ICallbackMessageConversationHost::Interface$::StaticDispatcher::OnItemMessage+0x16a
000000f9`e59898c0 00007ffc`a008a35e : 000002dc`d1d28c30 000002dc`d9d8cd88 000002dc`d9a637b0 000002dc`d98b6520 : CoreMessaging!Microsoft::CoreUI::Conversations::ItemMessageDispatcher::Callback_OnMessageCore+0xf7
000000f9`e5989950 00007ffc`a008a045 : 000002dc`aeff0e40 000002dc`d5f79101 00000000`00000043 000000f9`e5989ab0 : CoreMessaging!Microsoft::CoreUI::Messaging::MessageSession::Callback_DeliverMessage+0x2be
000000f9`e5989a50 00007ffc`a0089e4e : 00000000`00000000 000002dc`d1e3ef60 00000000`00000043 000000f9`e5989b90 : CoreMessaging!Microsoft::CoreUI::Messaging::MessageSession::Callback_DeliverMessageBatch+0x125
000000f9`e5989b10 00007ffc`a0089c6b : 000002dc`aac40000 00000000`00000000 000002dc`d1d29878 00000000`00000008 : CoreMessaging!Microsoft::CoreUI::Messaging::AlpcClientSender::Callback_ProcessBuffer+0x1ce
000000f9`e5989be0 00007ffc`a008e27e : 000002dc`aac40000 00000000`00000002 00000000`00000200 00000000`00000000 : CoreMessaging!Microsoft::CoreUI::Messaging::AlpcClientThunk::Callback_ProcessAsynchronousBuffer+0x1b
000000f9`e5989c20 00007ffc`a008efd7 : 00000000`00000000 00000000`00000000 00007ffc`a35b34f0 000002dc`d55ecb90 : CoreMessaging!AlpcConnection::Callback_DeliverBatchedBuffers+0x7e
000000f9`e5989c80 00007ffc`a008e98a : 00000000`00000000 000000f9`e5989e80 000000f9`e5989df9 000000f9`e5989df0 : CoreMessaging!AlpcConnection::HandleSubsequentBufferInBatch+0xf3
000000f9`e5989cd0 00007ffc`a008e56d : 00000000`00000068 00000000`00000000 000000f9`e5989df9 000002dc`d5f78260 : CoreMessaging!AlpcConnection::Callback_HandleReceivedBuffer+0x26a
000000f9`e5989d80 00007ffc`a0084878 : 000002dc`bb4dad01 000000f9`e5989e80 000000f9`e5989eb0 00007ffc`a00b3b00 : CoreMessaging!AlpcConnection::Callback_ProcessIncoming+0x26d
000000f9`e5989e60 00007ffc`a0085b0c : 000002dc`d5f78201 000002dc`aeff0e40 000002dc`d5f77240 00007ffc`a00b9275 : CoreMessaging!`CFlat::DelegateImpl<System::Action,0,void __cdecl(void),void,0>::Bind<CFlat::SmartPtr<Microsoft::CoreUI::Messaging::AlpcClientSender>,&Microsoft::CoreUI::Messaging::AlpcClientSender::Callback_OnReceive>'::`2'::Thunk::Invoke+0x48
000000f9`e5989eb0 00007ffc`a00823ef : 000002dc`bb689020 000002dc`d9e54de0 000002dc`bb6eddb8 00000000`00000000 : CoreMessaging!Microsoft::CoreUI::Dispatch::OffThreadReceiver::Callback_OnDispatch+0x1bc
000000f9`e5989f50 00007ffc`a0080033 : 000002dc`aef022f0 000002dc`aef025c0 000002dc`aeff0e40 000002dc`aeff0e40 : CoreMessaging!Microsoft::CoreUI::Dispatch::EventLoop::Callback_RunCoreLoop+0x36f
000000f9`e598a060 00007ffc`a007fbf6 : 000002dc`bb4d5ba0 000002dc`bb6f0960 000002dc`00000004 00000000`00000000 : CoreMessaging!Microsoft::CoreUI::Dispatch::UserAdapter::OnUserDispatch+0x1f3
000000f9`e598a0f0 00007ffc`a007d0ac : 00000000`00110c76 00007ffb`00000004 00000009`fa52e601 000002dc`aeeff4b0 : CoreMessaging!Microsoft::CoreUI::Dispatch::UserAdapter::DoWork+0x206
000000f9`e598a180 00007ffc`a3ee8211 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`80000022 : CoreMessaging!Microsoft::CoreUI::Dispatch::UserAdapter::WindowProc+0x14c
000000f9`e598a1f0 00007ffc`a3ee7ecc : 00000000`00000388 00007ffc`a007cf60 00000000`00110c76 00000000`80000000 : user32!UserCallWinProcCheckWow+0x2d1
000000f9`e598a350 00007ffc`a3ef2ffd : 00000000`00000000 00000000`00000000 00000000`00000001 00007ffc`a3f62000 : user32!DispatchClientMessage+0x9c
000000f9`e598a3b0 00007ffc`a6192d94 : 00007ffc`a35714d4 000002dc`ae800a00 00000000`00000000 000000f9`e598a498 : user32!_fnDWORD+0x3d
000000f9`e598a410 00007ffc`a35714d4 : 00007ffc`a3ef1b1f 000000f9`e598a490 ffffffff`ffffff01 ffffffff`ffffffff : ntdll!KiUserCallbackDispatcherContinue
000000f9`e598a498 00007ffc`a3ef1b1f : 000000f9`e598a490 ffffffff`ffffff01 ffffffff`ffffffff 00007ffc`a3ee8067 : win32u!NtUserPeekMessage+0x14
000000f9`e598a4a0 00007ffc`a3ef19ec : 00000000`00000001 000000f9`e5a1b800 00000000`00000000 00007ffb`ca7d1040 : user32!_PeekMessage+0x3f
000000f9`e598a510 00007ffb`ea8b274c : 00000000`00000024 000000f9`e598a680 000002dc`ae203c98 00000000`00000002 : user32!PeekMessageW+0x9c
000000f9`e598a580 00007ffb`d57f3229 : 000002dc`ae39b580 00000000`00000000 000000f9`e598d701 000002dc`00000000 : Qt5Core!QEventDispatcherWin32::processEvents+0x35c
000000f9`e598d6c0 00007ffb`ea85caf4 : 00000000`00000024 00000000`00000014 00000000`00000000 000002dc`ae74c690 : qwindows!qt_plugin_instance+0x20b9
000000f9`e598d6f0 00007ffb`ea85fbdc : 000002dc`adba14e8 00000000`00000000 00000000`00000000 00007ffb`ea99db30 : Qt5Core!QEventLoop::exec+0x244
000000f9`e598d780 00007ffb`c95b30ac : 000002dc`ae20e510 00000000`00000000 000002dc`ae20e520 000002dc`ae7166a0 : Qt5Core!QCoreApplication::exec+0x15c
000000f9`e598d7e0 00007ffb`c89588e8 : 00000000`0000000f 00000000`0000000f 00000000`00000000 000000f9`e598f288 : spark_windows_desktop_ui!ApplicationRunner::runApplication+0xc4c
000000f9`e598e090 00007ffc`7018108c : 00000000`00000005 000002dc`aaddde01 00000000`0000000a 00000000`00000005 : spark_windows_desktop_ui!Main::sparkWindowsDesktopMain+0x2f68
000000f9`e598f590 00007ffc`57c32136 : 00000000`0000006c 00007ffc`70181020 00000000`0000006c 00000000`0000000a : spark_windows_app_impl!SparkEntryPointImpl+0x6c
000000f9`e598f800 00007ff7`43f51ddf : 00007ffc`57c31b20 000002dc`aadf6140 000002dc`aaddde60 00007ffc`57c30000 : spark_windows_app!SparkEntryPoint+0x616
000000f9`e598f870 00007ffc`a54826ad : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : CiscoCollabHost+0x1ddf
000000f9`e598f910 00007ffc`a614aa68 : 00000000`00000800 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
000000f9`e598f940 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28
STACK_COMMAND: ~0s ; .cxr ; kb
SYMBOL_NAME: twinapi_appcore!wil::details::WilDynamicLoadRaiseFailFastException+5f
MODULE_NAME: twinapi_appcore
IMAGE_NAME: twinapi.appcore.dll
FAILURE_BUCKET_ID: APPLICATION_HANG_BusyHang_80000007_twinapi.appcore.dll!wil::details::WilDynamicLoadRaiseFailFastException
OS_VERSION: 10.0.22621.1
BUILDLAB_STR: ni_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 10.0.22621.1928
FAILURE_ID_HASH: {0c803e8f-defd-2493-fef4-7f5a848c9aa1}
Followup: MachineOwner
---------