两次更新不断失败，错误代码为 8E5E03FE；下载文件并直接安装没有任何区别。
WindowsUpdate 日志显示：
2010-10-12 11:22:04:256 1072 284 DnldMgr *************
2010-10-12 11:22:04:256 1072 284 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2010-10-12 11:22:04:256 1072 284 DnldMgr *********
2010-10-12 11:22:04:256 1072 284 DnldMgr * Call ID = {619FE112-A4F7-4F16-949D-D5F9864E7B21}
2010-10-12 11:22:04:256 1072 284 DnldMgr * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2010-10-12 11:22:04:256 1072 284 DnldMgr * Updates to download = 1
2010-10-12 11:22:04:256 1072 284 Agent * Title = Cumulative Security Update for Internet Explorer 8 for Windows 7 (KB2360131)
2010-10-12 11:22:04:256 1072 284 Agent * UpdateId = {5F433AC8-D5E4-434D-9FE2-DE093BD71661}.103
2010-10-12 11:22:04:256 1072 284 Agent * Bundles 1 updates:
2010-10-12 11:22:04:256 1072 284 Agent * {56745877-75B3-4B52-85F5-6648928A5FF6}.103
2010-10-12 11:22:04:256 1072 284 DnldMgr *********** DnldMgr: New download job [UpdateId = {56745877-75B3-4B52-85F5-6648928A5FF6}.103] ***********
2010-10-12 11:22:04:256 1072 284 DnldMgr * Queueing update for download handler request generation.
2010-10-12 11:22:04:256 1072 284 DnldMgr Generating download request for update {56745877-75B3-4B52-85F5-6648928A5FF6}.103
2010-10-12 11:22:04:757 1072 c70 AU >>## RESUMED ## AU: Download update [UpdateId = {7A2E9485-137C-420E-B5AF-16036AE20EB9}]
2010-10-12 11:22:04:757 1072 c70 AU # WARNING: Download failed, error = 0x8E5E03FE
2010-10-12 11:22:04:757 1072 c70 AU Setting AU scheduled install time to 2010-10-13 10:00:00
2010-10-12 11:22:04:757 1072 c70 AU Successfully wrote event for AU health state:0
2010-10-12 11:22:04:757 1072 c70 AU Currently showing Progress UX client - so not launching any other client
2010-10-12 11:22:04:767 1072 c70 AU Successfully wrote event for AU health state:0
2010-10-12 11:22:04:897 1072 284 Handler Generating request for CBS update 56745877-75B3-4B52-85F5-6648928A5FF6 in sandbox C:\Windows\SoftwareDistribution\Download\0ba8bbf170120e90fad9d6f10a732014
2010-10-12 11:22:04:897 1072 284 Handler Selected payload type is ptExpress
2010-10-12 11:22:04:897 1072 284 Handler UH: DpxRestoreJob returned 0x80070002
2010-10-12 11:22:04:897 1072 284 Handler Detected download state is dsHavePackage
2010-10-12 11:22:15:903 1072 fcc Handler FATAL: CBS called Error with 0x8e5e03fe,
2010-10-12 11:22:15:903 1072 284 Handler FATAL: UH: 0x8e5e03fe: Async stage operation failed in CUHCbsHandler::StageCbsPackage
2010-10-12 11:22:15:913 1072 284 Handler FATAL: Request generation for CBS update complete with hr=0x8e5e03fe and pfResetSandbox=0
2010-10-12 11:22:15:913 1072 284 Handler FATAL: Error source is 106.
2010-10-12 11:22:15:913 1072 284 DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x8e5e03fe.
2010-10-12 11:22:15:913 1072 284 DnldMgr Error 0x8e5e03fe occurred while downloading update; notifying dependent calls.
2010-10-12 11:22:15:963 1072 284 Agent *********
2010-10-12 11:22:15:963 1072 284 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2010-10-12 11:22:15:963 1072 284 Agent *************
2010-10-12 11:22:15:963 1072 284 Report CWERReporter finishing event handling. (00000000)
2010-10-12 11:22:15:973 1072 284 Report REPORT EVENT: {15F7FF36-61D8-433E-BF05-6435512D8907} 2010-10-12 11:22:04:056-0700 1 161 106 {7A2E9485-137C-420E-B5AF-16036AE20EB9} 100 8e5e03fe AutomaticUpdatesWuApp Failure Content Download Error: Download failed.
2010-10-12 11:22:15:973 1072 c70 AU >>## RESUMED ## AU: Download update [UpdateId = {5F433AC8-D5E4-434D-9FE2-DE093BD71661}]
2010-10-12 11:22:15:973 1072 c70 AU # WARNING: Download failed, error = 0x8E5E03FE
2010-10-12 11:22:15:973 1072 c70 AU #########
2010-10-12 11:22:15:973 1072 c70 AU ## END ## AU: Download updates
2010-10-12 11:22:15:973 1072 c70 AU #############
2010-10-12 11:22:15:973 1072 c70 AU Setting AU scheduled install time to 2010-10-13 10:00:00
2010-10-12 11:22:15:973 1072 c70 AU Successfully wrote event for AU health state:0
2010-10-12 11:22:15:973 1072 c70 AU Currently showing Progress UX client - so not launching any other client
2010-10-12 11:22:15:983 1072 c70 AU Successfully wrote event for AU health state:0
2010-10-12 11:22:16:023 1072 284 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2010-10-12 11:22:16:023 1072 284 Report WER Report sent: 7.3.7600.16385 0x8e5e03fe 7A2E9485-137C-420E-B5AF-16036AE20EB9 Download 106 Unmanaged
2010-10-12 11:22:16:023 1072 284 Report CWERReporter finishing event handling. (00000000)
2010-10-12 11:22:16:083 1072 fcc AU Getting featured update notifications. fIncludeDismissed = true
2010-10-12 11:22:16:083 1072 fcc AU No featured updates available.
2010-10-12 11:22:16:834 1072 fcc AU BeginInteractiveInstall invoked for Install
2010-10-12 11:22:16:834 1072 fcc AU Auto-approved 0 update(s) for install (for Ux), installType=0
2010-10-12 11:22:16:834 1072 fcc AU WARNING: BeginInteractiveInstall failed, error = 0x8024000C
2010-10-12 11:22:16:854 1072 ac4 AU AU received handle event
2010-10-12 11:22:16:854 1072 ac4 AU No featured updates notifications to show
2010-10-12 11:22:16:854 1072 ac4 AU UpdateDownloadProperties: 0 download(s) are still in progress.
2010-10-12 11:22:16:854 1072 ac4 AU Triggering Offline detection (non-interactive)
2010-10-12 11:22:16:854 1072 ac4 AU AU setting pending client directive to 'Install Complete Ux'
2010-10-12 11:22:16:854 1072 ac4 AU WARNING: Pending directive, 'Install Complete Ux', is not applicable
2010-10-12 11:22:16:874 1072 ac4 AU Successfully wrote event for AU health state:0
2010-10-12 11:22:16:874 1072 ac4 AU #############
2010-10-12 11:22:16:874 1072 ac4 AU ## START ## AU: Search for updates
2010-10-12 11:22:16:874 1072 ac4 AU #########
2010-10-12 11:22:16:884 1072 ac4 AU <<## SUBMITTED ## AU: Search for updates [CallId = {4E13F242-5B3D-45D9-A85C-7A5E5A294C81}]
2010-10-12 11:22:16:884 1072 284 Agent *************
2010-10-12 11:22:16:884 1072 284 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-10-12 11:22:16:884 1072 284 Agent *********
2010-10-12 11:22:16:884 1072 284 Agent * Online = No; Ignore download priority = No
2010-10-12 11:22:16:884 1072 284 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2010-10-12 11:22:16:884 1072 284 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2010-10-12 11:22:16:884 1072 284 Agent * Search Scope = {Machine}
2010-10-12 11:22:20:950 1072 284 Agent Update {AEB8AF4D-539A-4E28-97A8-359E093ED07D}.100 is pruned out due to potential supersedence
2010-10-12 11:22:20:950 1072 284 Agent * Added update {7A2E9485-137C-420E-B5AF-16036AE20EB9}.100 to search result
2010-10-12 11:22:20:950 1072 284 Agent * Added update {5F433AC8-D5E4-434D-9FE2-DE093BD71661}.103 to search result
2010-10-12 11:22:20:950 1072 284 Agent * Found 2 updates and 64 categories in search; evaluated appl. rules of 713 out of 1193 deployed entities
2010-10-12 11:22:20:950 1072 284 Agent *********
2010-10-12 11:22:20:950 1072 284 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-10-12 11:22:20:950 1072 284 Agent *************
2010-10-12 11:22:20:960 1072 284 Report REPORT EVENT: {F43227A7-E838-453B-A41D-F7CB97D153E9} 2010-10-12 11:22:15:923-0700 1 161 106 {5F433AC8-D5E4-434D-9FE2-DE093BD71661} 103 8e5e03fe AutomaticUpdatesWuApp Failure Content Download Error: Download failed.
2010-10-12 11:22:20:970 1072 c70 AU >>## RESUMED ## AU: Search for updates [CallId = {4E13F242-5B3D-45D9-A85C-7A5E5A294C81}]
2010-10-12 11:22:20:970 1072 c70 AU # 2 updates detected
2010-10-12 11:22:20:970 1072 c70 AU #########
2010-10-12 11:22:20:970 1072 c70 AU ## END ## AU: Search for updates [CallId = {4E13F242-5B3D-45D9-A85C-7A5E5A294C81}]
2010-10-12 11:22:20:970 1072 c70 AU #############
2010-10-12 11:22:20:970 1072 c70 AU No featured updates notifications to show
2010-10-12 11:22:20:970 1072 c70 AU Setting AU scheduled install time to 2010-10-13 10:00:00
2010-10-12 11:22:20:970 1072 c70 AU Successfully wrote event for AU health state:0
2010-10-12 11:22:21:060 1072 284 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2010-10-12 11:22:21:060 1072 284 Report WER Report sent: 7.3.7600.16385 0x8e5e03fe 5F433AC8-D5E4-434D-9FE2-DE093BD71661 Download 106 Unmanaged
2010-10-12 11:22:21:060 1072 284 Report CWERReporter finishing event handling. (00000000)
2010-10-12 11:22:21:080 1072 c70 AU Successfully wrote event for AU health state:0
2010-10-12 11:22:21:130 1072 888 AU Getting featured update notifications. fIncludeDismissed = true
2010-10-12 11:22:21:130 1072 888 AU No featured updates available.
2010-10-12 11:22:25:977 1072 284 Report CWERReporter finishing event handling. (00000000)
有任何想法吗？
答案1
粗略看一下您的日志，可以发现以下一行：
# WARNING: Download failed, error = 0x8E5E03FE
这似乎是指下载在尝试安装之前就失败了。
问题：
- 失败的更新的 KBxxxxxx 编号是多少？
- 这是一个特别大或者不寻常的更新（例如服务包）吗？
- 鉴于下载失败，我对您的评论“下载文件并直接安装它们没有区别”感到惊讶。您能详细说明一下吗？
故障排除步骤：
- 在 Microsoft 知识库中搜索第一个失败的更新的 KBxxxxxx 编号。
- 下载该更新。（如果您根本无法从这台计算机下载它，则表明存在网络/防火墙/连接问题。您可以从此网络上的另一台计算机下载它吗？从咖啡店下载？）
- 以管理员身份登录后运行更新并手动安装。
- 通过在此处发表评论来报告所导致的任何特定错误消息。
答案2
我认为这可能会对你的问题有所启发： Technet 线程 - 错误代码 80070002
由于您没有发布任何故障排除信息...请尝试全范围！首先，我首先想到的是，检查它是否被硬件或软件防火墙阻止。更新时关闭 UAC。尽可能直接连接到互联网（尽可能绕过交换机和路由器）。您的网络连接是否稳定，有任何“线路噪音”？您是否可能持续传输文件？转储 Windows 更新的缓存，它可能有损坏的文件。如果可能，将系统还原到更新错误开始的前一天。尝试运行系统文件检查器，可能会出现错误。运行磁盘碎片整理和 Ram & 硬盘检查实用程序。这是从内部 WSUS 或 SCCM 开始的吗？如果内部...可能存在，请检查来源。
这些事情应该会帮助你顺利解决这个问题。