我在 VMWare 中运行的虚拟 Windows Server 2008 R2 SP1 服务器遇到了问题。该服务器正在运行 Citrix，还安装了 Symantec Endpoint Protection。它随机崩溃并进入 BSOD。
调查事件日志没有得到有关崩溃原因的任何有用信息。我运行了 Windows 调试并生成了如下所示的报告。显然它指向一个失败的驱动程序。问题是我无法确定是哪个驱动程序导致了它。我想知道是否有人可以提供一些帮助。
----------
## Bugcheck Analysis ##
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600008744d, Address of the instruction which caused the bugcheck
Arg3: fffff88007ba3de0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
Page 125923 not present in the dump file. Type ".hh dbgerr004" for details
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
win32k!xxxInternalInvalidate+7d
fffff960`0008744d f6473208 test byte ptr [rdi+32h],8
CONTEXT: fffff88007ba3de0 -- (.cxr 0xfffff88007ba3de0)
rax=0000000000000000 rbx=0000000000010485 rcx=0000000000000000
rdx=0000000000000b02 rsi=0000000000000000 rdi=0000000000000000
rip=fffff9600008744d rsp=fffff88007ba47c0 rbp=0000000000000000
r8=0000000000010485 r9=0000000000000000 r10=fffff900000004c0
r11=fffff900c26eac30 r12=0000000000000000 r13=0000000000000001
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
win32k!xxxInternalInvalidate+0x7d:
fffff960`0008744d f6473208 test byte ptr [rdi+32h],8 ds:002b:00000000`00000032=??
Resetting default scope
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: csrss.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff960001351a2 to fffff9600008744d
STACK_TEXT:
fffff880`07ba47c0 fffff960`001351a2 : 00000000`00000000 00000000`00000040 fffffa80`0678d330 00000000`00000000 : win32k!xxxInternalInvalidate+0x7d
fffff880`07ba4840 fffff960`001352a2 : fffffa80`0678d330 00000000`00000000 fffff880`07ba4ca0 fffffa80`06109ab0 : win32k!xxxInternalUserChangeDisplaySettings+0x486
fffff880`07ba4900 fffff960`001330e3 : 00000000`00000000 00000000`00000000 fffff900`c0f9ead0 fffff900`00000040 : win32k!xxxUserChangeDisplaySettings+0x92
fffff880`07ba49f0 fffff960`00115cba : 00000000`00000001 00000000`00aff960 00000000`00000000 ffffffff`ffffffff : win32k!xxxRemoteReconnect+0x6d7
fffff880`07ba4bf0 fffff800`016d9ed3 : fffffa80`06f66b00 fffff880`07ba4ca0 00000000`00000000 00000000`00000000 : win32k!NtUserCallOneParam+0x4e
fffff880`07ba4c20 000007fe`fd1b2aea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00aff918 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`fd1b2aea
FOLLOWUP_IP:
win32k!xxxInternalInvalidate+7d
fffff960`0008744d f6473208 test byte ptr [rdi+32h],8
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!xxxInternalInvalidate+7d
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 50e64bda
STACK_COMMAND: .cxr 0xfffff88007ba3de0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_win32k!xxxInternalInvalidate+7d
BUCKET_ID: X64_0x3B_win32k!xxxInternalInvalidate+7d
Followup: MachineOwner
---------
答案1
这看起来像以下知识库文章中描述的问题：
https://support.microsoft.com/en-us/kb/2359223
当应用程序或服务执行与 GUI 相关的操作时，Windows Server 2008 R2 和 Windows 7 中会出现“0x0000003B”停止错误
我认为这是修补程序中描述的问题，因为它专门调用了 win32k.sys 驱动程序。此外，转储中出现的 CSRSS.exe 进程用于用户模式 GUI 操作和内核之间的进程间通信，这也表明了修补程序中描述的问题（参考：https://en.wikipedia.org/wiki/Client/Server_Runtime_Subsystem）。
我建议应用知识库文章中的修补程序并监控以查看停止错误是否继续。