Freshdesk 正在直接发送电子邮件（通过 SPF 验证）到 Office 365 邮箱，但它们始终被投递到所有收件人的垃圾邮件文件夹中。
以下是测试/示例电子邮件标题的身份验证结果：
Authentication-Results: spf=pass (sender IP is 3.222.0.27)
smtp.mailfrom=emailus.freshservice.com; mydomain.co.uk; dkim=pass
(signature was verified) header.d=freshservice.com;mydomain.co.uk;
dmarc=fail action=none header.from=mydomain.co.uk;compauth=fail
reason=601
该域的 DMARC 策略当前仅为报告（p=none），因此失败与此无关。
我已经发送了一封电子邮件至https://www.mail-tester.com/其得分为 9.1 分（满分 10 分）。
我运行了摘要消息跟踪，但至少截至 2020/10/29 15:07，Exchange Online 的诊断/分析工具无法正常工作，因为它们会报告Unknown每个阶段的情况，Unfortunately, we aren't able to provide an analysis for this message at this time.如下所示：
我运行了扩展摘要和详细的消息跟踪，但在下面包含的详细信息中看不到任何有用的信息：
recipient_status
[email protected]##Receive, FilteredAsSpam
DefaultFolderType:JunkEmail-Mailbox Rules Agent
message_info
2020-10-28T12:14:54.304Z;SRV=DB5EUR03FT006.eop-EUR03.prod.protection.outlook.com:TOTAL-FE=0.253|SMR-PEN=0.223(RENV=0.135|REOH=0.087|SMRPROXY-PEN=0.000)|SMS=0.031;SRV=DB8PR04CA0010.eurprd04.prod.outlook.com:TOTAL-FE=0.102|SMR-PEN=0.092(RENV=0.089|SMRPROXY-PEN=0.000)|SMS=0.036(SMSC=0.027);SRV=CWXP265MB0501.GBRP265.PROD.OUTLOOK.COM:TOTAL-HUB=0.795|SMRE=0.358(CMSGC=0.323|R-CMSG=0.020)|CAT=0.396(CATOS=0.067(CATSM=0.066(CATSM-DC Pre Content Filter Agent=0.063 ))|CATORES=0.304(CATRS=0.303(CATRS-DC Pre Content Filter Agent=0.029|CATRS-DLP Policy Agent=0.020 |CATRS-DC Content Filter Agent=0.096|CATRS-Spam Filter Agent=0.103)))|D-PEN=0.014 |HSDN=0.023;SRV=LO2P265MB1629.GBRP265.PROD.OUTLOOK.COM:TOTAL-DEL=0.424|SDD=0.411(SDDPM=0.263(SDDPM-Mailbox Delivery Filter Agent=0.033|SDDPM-Conversations Processing Agent=0.172|SDDPM-Mailbox Rules Agent=0.043)|SDDSDMG=0.116(SDDR=0.116)|X-SDDS=0.281)
custom_data
S:IncludeInSla=False;S:SlaExclusionReason=EnvelopePriority;S:MailboxDatabaseGuid=6b6d3790-637d-4c8c-b42a-d5a5d73c382f;S:ActivityId=32a050c2-7924-44b7-8ba2-96a947d9ef34;S:Mailboxes=6bcc7ebc-0102-408b-9264-d10e427dbc6d;S:StoreObjectIds=AAAAALp4pq3pUXtGjo0cYcWw7BQHALzKieOJExNKot6w2wTYMk4AAAAAARwAALzKieOJExNKot6w2wTYMk4AAFsG45gAAA==;S:FromEntity=Internet;S:ToEntity=Hosted;S:P2RecipStat=0.004/1;S:MsgRecipCount=1;S:HttpRequestId=eb07df85-24da-4470-98aa-ac106c705165;S:DeliveredViaHttps=True;S:MapiMessageClass=IPM.Note;S:DeliveryLatency=1.573;S:FolderChangedRootcause=<PII:H101(ObrB0A8ZeFUko+0+aR23ay62idD1PotRmD3HXN6Rvx0=):E102(UKCempSMgnZosaCNeGGmjOG90QT+sqgm3q222qm9LFsqMRFakcMd/w0aAbYaUOafsGgyXRWLi8ZQSX5s1a8Yv90PATvhsAPnPDzj8uNivEPIuGwsFLp6n3ZpRxTnTeU8hq7q+kpZUHOK9NSFNNZbiA==)>;'S:CpuUsage=OnInitializedEvent:0.015625;PromoteCreateSession:0.015625;OnPromotedEvent:0.015625;CreateMessage:0.015625;DeliverMessage:0.046875';'S:StoreOperation=STLVRC.C:3;STDBWT.T:181;STRQD.T:44;STDBR.C:20;MCDBDBR.C:13;STDRWT.T:182;MCDBLB.T:7042;MCDBDRWT.T:3;MCDBPR.C:13;RPCDB.T:39;RPCSVR.T:39;MBLB.T:39865;MBMC.T:2;MAPI.C:351;MAPI.T:296;RPC.C:46;RPC.T:294;ROP.C:1071409217;MSCO.T:6;STQIUC.C:6;STQMT.T:160;EXR.T:293;STPPR.C:4;MB.T:294;ST.T:281;STCPU.T:80;STPR.C:16';'S:AssistantLatency=SubstrateSearchEmailItemsProcessor:0.2;ForwardContentClassificationAssistant_Filter:5.8;BigFunnelItemAssistant:2;WeveMessageProcessorB2_Filter:6.9;TeacherAnalyticsSignals_Filter:0.9;WeveMessageProcessorB2:6.3;WeveSignalV2ProcessorB2_Filter:1.1;';S:AttachCount=0;S:E2ELatency=1.576;S:DeliveryPriority=Low;S:PrioritizationReason=AS-Message-Spam;S:OriginalFromAddress=<PII:H101(soVxfaIrjUxM2Dn2phtmtopSVMAstorQz7ylqqDJz3M=):E102(dOjm4tzUyr6woI4Q5M20mRO95y5gBXPRF5uI0bRZQiufOKAXUsLXI3/IRKzjC1mwHKlb2bIKBTTB+C+7p2nYgJaLb3TKW1pS1a/boeL8P/u1ZiwKXm8fqzBmb2sDBv2+zHuCBq9G/Ckh/56vhxxz9A==)>@emailus.freshservice.com;S:AccountForest=GBRP123A002.PROD.OUTLOOK.COM
根据网上资料的建议，我检查了：
- Exchange Online 垃圾邮件过滤器、传输规则等，但没有发现任何相关内容。
- 我的邮箱的收件箱规则没有发现任何相关内容。
这可能是什么原因造成的？
答案1
我做了一些研究，有很多人遇到过这个问题，他们已经在用户之声，您可以投票支持它。
当前的解决方案是创建一条规则来绕过垃圾邮件过滤。