Ubuntu 19.10
HPLIP 通过从供应商网站下载进行安装。
打印机有有线以太网连接。
我正在尝试运行打印到传真功能，以前它可以正常工作，但现在我收到错误消息。删除并重新添加打印机没有帮助。
我要说的是，使用“HP Universal Fax Driver”在此打印机上运行打印到传真作业时，Windows 没有任何问题，所以我认为问题不在于打印机。
HPLIP 故障排除程序说（我首先粘贴最相关的部分）：
error: Unable to communicate with device (code=12): hpfax:/net/Officejet_Pro_6830?ip=XXX
error: unable to open channel
error: Communication status: Failed
HP Linux Imaging and Printing System (ver. 3.19.12)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
HP Linux Imaging and Printing System (ver. 3.19.12)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Checking for Deprecated items....
No Deprecated items are found
Checking for HPLIP updates....
HP Linux Imaging and Printing System (ver. 3.19.12)
HPLIP upgrade latest version ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Latest version of HPLIP is already installed.
Checking for Dependencies....
---------------
| SYSTEM INFO |
---------------
Kernel: 5.3.0-26-generic #28-Ubuntu SMP Wed Dec 18 05:37:46 UTC 2019 GNU/Linux
Host: shmuel-Kubuntu
Proc: 5.3.0-26-generic #28-Ubuntu SMP Wed Dec 18 05:37:46 UTC 2019 GNU/Linux
Distribution: 12 19.10
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.19.12
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 19.10 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.19.12
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.19.12
html=/usr/share/doc/hplip-3.19.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.19.12
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
latest_available_version = 3.17.10
notify_upgrade = true
last_upgraded_time = 1578252103
pending_upgrade_time = 0
[settings]
systray_visible = 0
systray_messages = 2
[last_used]
device_uri = "hpfax:/net/Officejet_Pro_6830?ip=XXX"
printer_name = Officejet_Pro_6830_fax
working_dir = .
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
[installation]
date_time = 01/14/20 09:20:14
version = 3.19.12
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------------------------
| External Dependencies |
-------------------------
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.12 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.27 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
dbus DBus - Message bus system REQUIRED - 1.12.14 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -
------------------------
| General Dependencies |
------------------------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.12 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.2.12 OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.30' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - - OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.7.5 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.12.1 OK -
python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.12 OK -
python3-xml Python XML libraries REQUIRED - 2.2.7 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.7.5 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 6.1.0 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.23 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.2.1 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
---------------------
| Python Extentions |
---------------------
cupsext CUPS-Extension REQUIRED - 3.19.12 OK -
hpmudext IO-Extension REQUIRED - 3.19.12 OK -
----------------------
| Scan Configuration |
----------------------
hpaio HPLIP-SANE-Backend REQUIRED - 3.19.12 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.19.12 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `hpaio:/net/officejet_pro_6830?ip=XXX&queue=false' is a Hewlett-Packard officejet_pro_6830 all-in-one
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
HP_Officejet_Pro_6830_C9CB08_
-----------------------------
Type: Unknown
Device URI: implicitclass://HP_Officejet_Pro_6830_C9CB08_/
PPD: /etc/cups/ppd/HP_Officejet_Pro_6830_C9CB08_.ppd
warning: Failed to read /etc/cups/ppd/HP_Officejet_Pro_6830_C9CB08_.ppd ppd file
PPD Description:
Printer status: printer HP_Officejet_Pro_6830_C9CB08_ is idle. enabled since Tue 14 Jan 2020 08:42:14 AM IST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
Officejet_Pro_6830_fax
----------------------
Type: Fax
Device URI: hpfax:/net/Officejet_Pro_6830?ip=XXX
PPD: /etc/cups/ppd/Officejet_Pro_6830_fax.ppd
warning: Failed to read /etc/cups/ppd/Officejet_Pro_6830_fax.ppd ppd file
PPD Description:
Printer status: printer Officejet_Pro_6830_fax is idle. enabled since Fri 10 Jan 2020 09:54:06 AM IST
error: Unable to communicate with device (code=12): hpfax:/net/Officejet_Pro_6830?ip=XXX
error: unable to open channel
error: Communication status: Failed
--------------
| PERMISSION |
--------------
Checking Permissions....
Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/HP_Officejet_Pro_6830_C9CB08_.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/HP_Officejet_Pro_6830_C9CB08_.ppd
warning: Could not complete Queue(s) configuration check
Checking for HP Properitery Plugin's....
No plug-in printers are configured.
Checking for Printer Status....
error: 'Officejet_Pro_6830_fax' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
Diagnose completed...
More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html
Please close this terminal manually.
答案1
HP_Officejet_Pro_6830_C9CB08_
-----------------------------
Type: Unknown
Device URI: implicitclass://HP_Officejet_Pro_6830_C9CB08_/
PPD: /etc/cups/ppd/HP_Officejet_Pro_6830_C9CB08_.ppd
warning: Failed to read /etc/cups/ppd/HP_Officejet_Pro_6830_C9CB08_.ppd ppd file
PPD Description:
Printer status: printer HP_Officejet_Pro_6830_C9CB08_ is idle. enabled since Tue 14 Jan 2020 08:42:14 AM IST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
如果您通过系统设置设置打印机
它可能没有正确设置。
您必须运行 hp-setup 向导
sudo hp-setup
- 对于连接类型，选择“网络/以太网...”
- 如果未检测到设备，请单击“显示高级选项”，勾选“手动发现”并提供扫描仪的 IP 地址。
安装 hplip-gui
sudo apt install hplip-gui
从应用程序启动器打开 Hplip-Toolbox
选择 HP“打印机名称”（传真）
在“操作”选项卡下，选择“发送传真”
并按照步骤操作。
在第三步中，当您从另一个应用程序使用打印传真时，它应该会出现并且您可以发送。
使用 Kubuntu 18.04 和 HP Color Laserjet 2840 进行了测试