假设我们的客户 Bob 有以下电子邮件地址：[电子邮件保护]。他在这个地址上设置了自动回复器，所以如果你向它发送邮件，它会自动回复：
Thank you for contacting me, Bob, your uncle. I love you.
现在，假设我们有一个帮助台票务系统，其地址如下：[电子邮件保护]每次有人发送电子邮件地址时，它都会回复：
Your ticket number is ABCDEF. Thank you! :-) Bla bla bla.
现在，假设鲍勃发送一封邮件给[电子邮件保护]. 将会发生以下情况：
Bob sends a mail to [email protected]
Helpdesk replies to [email protected] with ticket nr
Bob's auto responder replies to thank for the mail that it received
Helpdesk replies to [email protected] with ticket nr
Bob's auto responder replies to thank for the mail that it received
Helpdesk replies to [email protected] with ticket nr
Bob's auto responder replies to thank for the mail that it received
Helpdesk replies to [email protected] with ticket nr
Bob's auto responder replies to thank for the mail that it received
Helpdesk replies to [email protected] with ticket nr
Bob's auto responder replies to thank for the mail that it received
注意到了无限循环吗？那么...票务系统如何处理这个问题呢？
我使用 WHMCS，但我不知道如何设置它以避免无限循环。
答案1
最简单的方法是将帮助台发送的电子邮件上的回复地址设置为删除收到的所有内容（或者无论如何不发送自动回复）的地址。
所以
Bob sends a mail to [email protected]
Helpdesk replies to [email protected] with ticket nr
Bob's auto responder replies to thank for the mail that it received（到[电子邮件保护]）
结束。
（这就是为什么这类邮件后面经常会出现“不要回复这封邮件”的信息。）