这是一个反复出现的问题，有人能告诉我原因吗？这在全新的 Dell Precission M4700 上一直存在
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Dump File : 101013-12636-01.dmp
Crash Time : 10/10/2013 17:21:31
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`09f25028
Parameter 3 : 00000000`fe200000
Parameter 4 : 00000000`00021136
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101013-12636-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 300,448
Dump File Time : 10/10/2013 17:22:15
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答案1
转储显示您在从 L2 缓存读取数据时遇到问题：
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* *
* Bugcheck Analysis *
* *
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WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8009ea1028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe200000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000021136, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
BUGCHECK_STR: 0x124_GenuineIntel
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
STACK_TEXT:
00 nt!KeBugCheckEx
01 hal!HalBugCheckSystem
02 nt!WheaReportHwError
03 hal!HalpMcaReportError
04 hal!HalpMceHandler
05 hal!HalpMceHandlerWithRendezvous
06 hal!HalHandleMcheck
07 nt!KxMcheckAbort
08 nt!KiMcheckAbort
09 intelppm
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE
===============================================================================
Common Platform Error Record @ fffffa8009ea1028
-------------------------------------------------------------------------------
Record Id : 01cec294d64e2164
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 10/6/2013 13:41:04 (UTC)
Flags : 0x00000000
===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa8009ea10a8
Section @ fffffa8009ea1180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : Cache error
Operation : Data Read
Flags : 0x00
Level : 2
CPU Version : 0x00000000000306a9
Processor ID : 0x0000000000000007
===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ fffffa8009ea10f0
Section @ fffffa8009ea1240
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000007
CPU Id : a9 06 03 00 00 08 10 07 - ff e3 ba 7f ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0 @ fffffa8009ea1240
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ fffffa8009ea1138
Section @ fffffa8009ea12c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : DCACHEL2_DRD_ERR (Proc 7 Bank 5)
如果这是全新的戴尔产品，请联系他们的支持人员以便他们可以更换 CPU。