在过去一个月左右的时间里,我遇到了几次 BSOD。我以为这是由某种错误的驱动程序或与软件相关的问题引起的,但我尝试将所有内容更新到最新版本,却无济于事。
此外,我还对 GPU、CPU、RAM 内存和 HD 进行了多项硬件测试。这些结果均未显示任何正面匹配,至少,我无法识别任何匹配。
三天前我更新到了 Windows 10,希望崩溃问题会消失,但不幸的是,问题并没有解决。我一直在使用 Bluescreenview 软件,这里我列出了这三天内最后 5 次 BSOD,看看是否有人能给我指明正确的方向。它们是按时间顺序排列的。
您可以从驱动器的我的 Windows 路径下载完整的 minidump 文件夹:https://drive.google.com/open?id=0ByWBdLrzM3IgSHlrUF9TWlJReEU
==================================================
Dump File : 073015-5781-01.dmp
Crash Time : 30-Jul-15 5:24:44 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffe001`221bf828
Parameter 2 : 00000000`00000000
Parameter 3 : fffff801`b7321da7
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14d220
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.10240.16393 (th1_st1.150717-1719)
Processor : x64
Crash Address : ntoskrnl.exe+14d220
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\073015-5781-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10240
Dump File Size : 348,384
Dump File Time : 30-Jul-15 5:25:21 PM
==================================================
==================================================
Dump File : 073115-3687-01.dmp
Crash Time : 31-Jul-15 7:07:04 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00061941
Parameter 2 : fffff800`c420c228
Parameter 3 : 00000000`00000009
Parameter 4 : ffffd000`2435b210
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+55c228
File Description : NVIDIA Windows Kernel Mode Driver, Version 353.62
Product Name : NVIDIA Windows Kernel Mode Driver, Version 353.62
Company : NVIDIA Corporation
File Version : 10.18.13.5362
Processor : x64
Crash Address : ntoskrnl.exe+14d220
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\073115-3687-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10240
Dump File Size : 344,728
Dump File Time : 31-Jul-15 7:07:28 PM
==================================================
==================================================
Dump File : 073115-4125-01.dmp
Crash Time : 31-Jul-15 8:07:58 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffc200`96b59050
Parameter 2 : 00000000`00000002
Parameter 3 : fffff801`50660a70
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14d220
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.10240.16393 (th1_st1.150717-1719)
Processor : x64
Crash Address : ntoskrnl.exe+14d220
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\073115-4125-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10240
Dump File Size : 344,920
Dump File Time : 31-Jul-15 8:08:23 PM
==================================================
==================================================
Dump File : 073115-4156-01.dmp
Crash Time : 31-Jul-15 10:34:48 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00061941
Parameter 2 : 00000000`1605ff76
Parameter 3 : 00000000`0000000d
Parameter 4 : ffffd000`38144b00
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14d220
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.10240.16393 (th1_st1.150717-1719)
Processor : x64
Crash Address : ntoskrnl.exe+14d220
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\073115-4156-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10240
Dump File Size : 344,992
Dump File Time : 31-Jul-15 10:35:13 PM
==================================================
==================================================
Dump File : 080115-3968-01.dmp
Crash Time : 01-Aug-15 4:58:23 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff801`5cc16fd2
Parameter 3 : ffffd000`20e4da20
Parameter 4 : 00000000`00000000
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+76fd2
File Description : Motor en tiempo de ejecución del marco de controlador en modo kernel
Product Name : Sistema operativo Microsoft® Windows®
Company : Microsoft Corporation
File Version : 1.15.10240.16384 (th1.150709-1700)
Processor : x64
Crash Address : ntoskrnl.exe+14d220
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\080115-3968-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10240
Dump File Size : 343,432
Dump File Time : 01-Aug-15 4:58:47 PM
==================================================
==================================================
Dump File : 080115-3375-01.dmp
Crash Time : 01-Aug-15 6:19:33 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00061941
Parameter 2 : 00000000`010a0d40
Parameter 3 : 00000000`0000001d
Parameter 4 : ffffd000`26dbcb00
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14d220
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.10240.16393 (th1_st1.150717-1719)
Processor : x64
Crash Address : ntoskrnl.exe+14d220
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\080115-3375-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10240
Dump File Size : 344,640
Dump File Time : 01-Aug-15 6:19:57 PM
==================================================
我做了一些 memtest86 测试、硬盘集成检查、基准测试等,但我不知道该做什么。
请注意,BSOD 通常发生在玩一些高资源视频游戏时,因此我在关闭计算机或关闭游戏时也遇到 BSOD,而不仅仅是在游戏过程中随机出现。
提前致谢。
答案1
什么时候使用 Windbg 分析转储,不用使用 BlueScreenView 等无用的工具,我可以看到崩溃的进程名称ScpService.exe
:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8015cc16fd2, Address of the instruction which caused the bugcheck
Arg3: ffffd00020e4da20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
SYSTEM_SKU: All
SYSTEM_VERSION: System Version
BIOS_DATE: 03/04/2015
BASEBOARD_PRODUCT: H97-PRO GAMER
BASEBOARD_VERSION: Rev X.0x
BUGCHECK_P1: c0000005
BUGCHECK_P2: fffff8015cc16fd2
BUGCHECK_P3: ffffd00020e4da20
BUGCHECK_P4: 0
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
FAULTING_IP:
Wdf01000!FxRequestTimer::`scalar deleting destructor'+6
fffff801`5cc16fd2 80790400 cmp byte ptr [rcx+4],0
CPU_COUNT: 4
CPU_MHZ: dac
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 3c
CPU_STEPPING: 3
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: ScpService.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 10.0.10240.9 amd64fre
LAST_CONTROL_TRANSFER: from fffff8015cbc089e to fffff8015cc16fd2
STACK_TEXT:
00 nt!KeBugCheckEx
01 nt!KiBugCheckDispatch
02 nt!KiSystemServiceHandler
03 nt!RtlpExecuteHandlerForException
04 nt!RtlDispatchException
05 nt!KiDispatchException
06 nt!KiExceptionDispatch
07 nt!KiPageFault
08 Wdf01000!FxRequestTimer::`scalar deleting destructor'
09 Wdf01000!FxRequest::`scalar deleting destructor'
0a Wdf01000!FxRequest::Release
0b Wdf01000!FxObject::DeleteObject
0c Wdf01000!imp_WdfObjectDelete
0d WinUSB!WinUSB_FreePipe
0e WinUSB!WinUSB_SetInterface
0f WinUSB!WinUSB_ResetDefaults
10 WinUSB!WinUSB_Cleanup
11 Wdf01000!FxPkgGeneral::Dispatch
12 Wdf01000!FxDevice::DispatchWithLock
13 nt!IopCloseFile
14 nt!ObCloseHandleTableEntry
15 nt!NtClose
16 nt!KiSystemServiceCopyEnd
17 0x0
IMAGE_VERSION: 10.0.10240.16384
BUCKET_ID: 0x3B_WinUSB!WinUSB_FreePipe
PRIMARY_PROBLEM_CLASS: 0x3B_WinUSB!WinUSB_FreePipe
FAILURE_ID_HASH_STRING: km:0x3b_winusb!winusb_freepipe
因此,该工具通过 USB(游戏控制器)执行一些 IO 操作,在清理时出现了问题。
更新或删除该工具以停止崩溃。
最后 2 个转储,看起来像是硬件问题。请更新您的 ASUS H97-PRO GAMER 的 BIOS,您的 2404 版本有点旧。更新到 2407,其中包括 2405 版本,这可以提高稳定性。此外,您的 G.Skill DIMM 4 GB DDR3-1600(F3-12800CL7-4GBXM)未列在已证明的记忆列表. 还可以运行CPU-Z,查看当前 RAM 时序是否与 SPD 值匹配,并且Command Rate
设置为2
而不是1
。