正如标题所述，我在 Windows 10 64 位上遇到了驱动程序电源状态故障的 BSOD。具体来说，我在使用 After Effects oh Agisoft Photoscan 时遇到错误，设置较高。检查 OSR Online 上的转储文件似乎问题出在显卡上，使用 Blue Screen View 时，它显示进程是 ntoskrnl.exe，但我不知道它指的是什么。使用 Unigine 测试 GPU 时没有出现错误或 BSOD，使用 CPU 压力软件也没有问题。这似乎与上述程序有关。我尝试使用可从 Nvidia 下载的最新版本更新 gpu 驱动程序，但没有任何变化，所以我重新安装了制造商提供的驱动程序。这是我的配置：
- 品牌及型号：Clevo N150RD
- 英特尔 i7 6700 HQ
- 内存 16GB DDR3
- Nvidia GTX 960
- SSD 120GB 和 HDD 1TB
- 英特尔 AC8260 无线网络
- Windows 10 64 位
我该如何解决这个问题？
答案1
好的，3 个转储中有 1 个显示你的 Intel i7 HQ 存在致命的硬件错误
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* *
* Bugcheck Analysis *
* *
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WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe00147ab4028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000011000402, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 10586.122.amd64fre.th2_release_inmarket.160222-1549
SYSTEM_MANUFACTURER: Notebook
SYSTEM_PRODUCT_NAME: N15_17RD
SYSTEM_SKU: Not Applicable
SYSTEM_VERSION: Not Applicable
BIOS_VENDOR: American Megatrends Inc.
BIOS_VERSION: 1.05.07
BIOS_DATE: 10/23/2015
BASEBOARD_MANUFACTURER: Notebook
BASEBOARD_PRODUCT: N15_17RD
BASEBOARD_VERSION: Not Applicable
DUMP_TYPE: 2
STACK_TEXT:
00 nt!KeBugCheckEx
01 hal!HalBugCheckSystem
02 nt!WheaReportHwError
03 hal!HalpMcaReportError
04 hal!HalpMceHandlerCore
05 hal!HalpMceHandler
06 hal!HalpMceHandlerWithRendezvous
07 hal!HalHandleMcheck
08 nt!KxMcheckAbort
09 nt!KiMcheckAbort
0a igdkmd64
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE
BUILDLAB_STR: th2_release_inmarket
BUILDOSVER_STR: 10.0.10586.122.amd64fre.th2_release_inmarket.160222-1549
2: kd> !errrec ffffe00147ab4028
===============================================================================
Common Platform Error Record @ ffffe00147ab4028
-------------------------------------------------------------------------------
Record Id : 01d175ee193d98b3
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 3/4/2016 16:04:45 (UTC)
Flags : 0x00000000
===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ ffffe00147ab40a8
Section @ ffffe00147ab4180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : Micro-Architectural Error
Flags : 0x00
CPU Version : 0x00000000000506e3
Processor ID : 0x0000000000000002
===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ ffffe00147ab40f0
Section @ ffffe00147ab4240
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000002
CPU Id : e3 06 05 00 00 08 10 02 - bf fb fa 7f ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0 @ ffffe00147ab4240
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ ffffe00147ab4138
Section @ ffffe00147ab42c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : Internal unclassified (Proc 2 Bank 4)
Status : 0xba00000011000402
2: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 2592
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ Intel64 Family 6 Model 94 Stepping 3
ProcessorNameString = REG_SZ Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Update Status = REG_DWORD 2
VendorIdentifier = REG_SZ GenuineIntel
MSR8B = REG_QWORD 4900000000
2: kd> !sysinfo machineid
Machine ID Information [From Smbios 3.0, DMIVersion 0, Size=3017]
BiosMajorRelease = 5
BiosMinorRelease = 11
BiosVendor = American Megatrends Inc.
BiosVersion = 1.05.07
BiosReleaseDate = 10/23/2015
SystemManufacturer = Notebook
SystemProductName = N15_17RD
SystemFamily = Not Applicable
SystemVersion = Not Applicable
SystemSKU = Not Applicable
BaseBoardManufacturer = Notebook
BaseBoardProduct = N15_17RD
BaseBoardVersion = Not Applicable
2: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 2592
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ Intel64 Family 6 Model 94 Stepping 3
ProcessorNameString = REG_SZ Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Update Status = REG_DWORD 2
VendorIdentifier = REG_SZ GenuineIntel
MSR8B = REG_QWORD 4900000000
2: kd> !sysinfo cpuspeed
CPUID: "Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz"
MaxSpeed: 2600
CurrentSpeed: 2592
但我不知道这个Internal unclassified错误是什么。请为您的笔记本电脑查找 BIOS/UEFI 更新。英特尔高清驱动程序 igdkmd64.sys 是 2015 年的，因此也请尝试最新 4300 驱动程序。
nvlddmkm.sys 被证实是造成这两次DRIVER_POWER_STATE_FAILURE (9f)崩溃的原因。
0: kd> !podev ffffe000ae815060
Device object is for:
DriverObject ae80a8a0
Current Irp 00000000 RefCount 0 Type 00000023 AttachedDev ffffe000ae814480 DevFlags 00001040
Device queue is not busy.
Device Object Extension: ffffe000ae8157b0:
PowerFlags: 00000040 =>SystemState=0 DeviceState=4
Dope: 00000000:
0: kd> !devstack ffffe000ae814480
!DevObj !DrvObj !DevExt ObjectName
ffffe000b0358120 \Driver\nvlddmkm ffffe000b0358270 InfoMask field not found for _OBJECT_HEADER at ffffe000b03580f0
> ffffe000ae814480 \Driver\ACPI ffffe000ada1a8d0 InfoMask field not found for _OBJECT_HEADER at ffffe000ae814450
ffffe000ae815060 \Driver\pci ffffe000ae8151b0 Cannot read info offset from nt!ObpInfoMaskToOffset
!DevNode ffffe000ae815d30 :
DeviceInst is "PCI\VEN_10DE&DEV_139B&SUBSYS_01521558&REV_A2\4&bed9ab3&0&0008"
ServiceName is "nvlddmkm"
0: kd> lmvm nvlddmkm
Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
Image name: nvlddmkm.sys
Browse all global symbols functions data
Timestamp: Sat Nov 14 06:44:20 2015 (5646CA34)
nVIDIA 驱动程序是 2015 年 11 月的，因此请尝试驱动程序 362.00 WHQL。