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我在安装新软件时遇到蓝屏问题。我在相同的安装步骤中反复出现蓝屏。我尝试安装的软件是 Android Studio。它之前在系统上运行良好。
- 我正在运行全新安装的 Windows 10，并使用来自制造商网站的最新驱动程序。
- 该硬件是从制造商的硬件兼容性列表中选择的。
我多次重新安装了所有驱动程序。事件日志显示除了已经命名的蓝屏错误之外没有其他严重事件。我不知道如何解决这个问题，它开始变得烦人。
以下是我安装过程中尝试的两个转储文件
http://www.file-upload.net/download-11409263/032016-14937-01.dmp.html
http://www.file-upload.net/download-11409264/032016-18234-01.dmp.html
我希望有人能够正确读取转储文件并帮助我找出问题所在。
答案1
您的 CPU 的 L2 缓存 (DCACHEL2_DRD_ERR) 在读取数据时出现问题：
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001322cc028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000001001136, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for rt640x64.sys
*** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 10586.162.amd64fre.th2_release_sec.160223-1728
SYSTEM_MANUFACTURER: MSI
SYSTEM_PRODUCT_NAME: MS-7922
SYSTEM_SKU: To be filled by O.E.M.
SYSTEM_VERSION: 2.0
BIOS_VENDOR: American Megatrends Inc.
BIOS_VERSION: V10.3
BIOS_DATE: 01/05/2015
BASEBOARD_MANUFACTURER: MSI
BASEBOARD_PRODUCT: Z97S SLI Krait Edition (MS-7922)
BASEBOARD_VERSION: 2.0
DUMP_TYPE: 2
BUGCHECK_STR: 0x124_GenuineIntel
CPU_COUNT: 4
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 3c
CPU_STEPPING: 3
CPU_MICROCODE: 6,3c,3,0 (F,M,S,R) SIG: 1E'00000000 (cache) 1E'00000000 (init)
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
CURRENT_IRQL: f
STACK_TEXT:
00 nt!KeBugCheckEx
01 hal!HalBugCheckSystem
02 nt!WheaReportHwError
03 hal!HalpMcaReportError
04 hal!HalpMceHandlerCore
05 hal!HalpMceHandler
06 hal!HalpMceHandlerWithRendezvous
07 hal!HalHandleMcheck
08 nt!KxMcheckAbort
09 nt!KiMcheckAbort
0a rt640x64
BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_cache
1: kd> !errrec ffffe001322cc028
===============================================================================
Common Platform Error Record @ ffffe001322cc028
-------------------------------------------------------------------------------
Record Id : 01d182cc3cd9ef88
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 3/20/2016 17:24:02 (UTC)
Flags : 0x00000000
===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ ffffe001322cc0a8
Section @ ffffe001322cc180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : Cache error
Operation : Data Read
Flags : 0x00
Level : 2
CPU Version : 0x00000000000306c3
Processor ID : 0x0000000000000002
===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ ffffe001322cc0f0
Section @ ffffe001322cc240
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000002
CPU Id : c3 06 03 00 00 08 10 02 - bf fb fa 7f ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0 @ ffffe001322cc240
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ ffffe001322cc138
Section @ ffffe001322cc2c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : DCACHEL2_DRD_ERR (Proc 1 Bank 5)
Status : 0xbe00000001001136
Address : 0x00000000f80e3100
Misc. : 0x0000007042000086
有时 BIOS/UEFI 更新可以修复此问题。因此，请寻找较新的 BIOS/UEFI 版本并刷新它。
答案2
答案3
这些被称为 BCC124，与硬件有关。阅读此 wiki 中的诊断方法并修复它们