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Windows 资源管理器随机崩溃

tag-icon • tag-icon windows windows-explorer crash dump windbg
Windows 资源管理器随机崩溃

我有一个使用 Windows 10 的用户，他的 Windows 资源管理器似乎在随机时间崩溃。它似乎并不总是出现在 EventLog 中，但我见过以下两次：

Faulting application name: explorer.exe, version: 10.0.14393.479, time stamp: 0x58258a90
Faulting module name: verifier.dll, version: 10.0.14393.0, time stamp: 0x57899a0f
Exception code: 0x80000003
Fault offset: 0x00000000000067ea
Faulting process id: 0x25fc
Faulting application start time: 0x01d2a268dd411f2e
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\System32\verifier.dll
Report Id: abed9bed-5ee2-400a-b02b-e9ca156152e3
Faulting package full name: 
Faulting package-relative application ID: 

Faulting application name: explorer.exe, version: 10.0.14393.479, time stamp: 0x58258a90
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000374
Fault offset: 0x00000000000f8283
Faulting process id: 0x1e70
Faulting application start time: 0x01d29f6e3e1544fd
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ec2775c1-336e-4d5f-bd96-d41b76e515e6
Faulting package full name: 
Faulting package-relative application ID:

以下是我收集的两个转储的链接。不幸的是，我没有使用转储的经验，所以我希望有人可以使用它们。

链接1

链接2

任何帮助将不胜感激！

答案1

这些转储是断点转储（STATUS_BREAKPOINT - (NTSTATUS) 0x80000003因为应用验证器已启用。在调用堆栈中，我看到触发崩溃的遥测相关调用：

ntdll!NtWaitForMultipleObjects
ntdll!WerpWaitForCrashReporting
ntdll!RtlReportExceptionHelper
ntdll!RtlReportException
verifier!AVrfpVectoredExceptionHandler
ntdll!RtlpCallVectoredHandlers
ntdll!RtlDispatchException
ntdll!KiUserExceptionDispatch
verifier!VerifierStopMessageEx
verifier!AVrfpHandleSanityChecks
verifier!AVrfpNtQueryInformationProcess
windows_storage!DefaultAssocTelemetry::UtilGetProcessTelemetryAppSessionGuid
windows_storage!DefaultAssocTelemetry::CreateAssociatedProcess_
windows_storage!DefaultAssocTelemetry::CreateAssociatedProcess<enum ShellExecuteDdeStages & __ptr64,long & __ptr64,long & __ptr64,_PROCESS_INFORMATION & __ptr64,unsigned long & __ptr64,IUnknown * __ptr64 & __ptr64>
windows_storage!CInvokeCreateProcessVerb::Launch
windows_storage!CInvokeCreateProcessVerb::Execute
windows_storage!CBindAndInvokeStaticVerb::_DoCommand
windows_storage!CBindAndInvokeStaticVerb::_TryCreateProcessDdeHandler
windows_storage!CBindAndInvokeStaticVerb::Execute
windows_storage!CRegDataDrivenCommand::_TryInvokeAssociation
windows_storage!CRegDataDrivenCommand::_Invoke
shell32!CRegistryVerbsContextMenu::_Execute
shell32!CRegistryVerbsContextMenu::InvokeCommand
shell32!HDXA_LetHandlerProcessCommandEx
shell32!CDefFolderMenu::InvokeCommand
shell32!SHInvokeCommandOnContextMenu2
shell32!s_DoInvokeVerb
SHCore!Microsoft::WRL::Details::RuntimeClass<Microsoft::WRL::Details::InterfaceList<CRandomAccessStreamBase,Microsoft::WRL::Details::InterfaceList<Windows::Storage::Streams::IRandomAccessStreamWithContentType,Microsoft::WRL::Details::InterfaceList<Windows::Storage::Streams::IContentTypeProvider,Microsoft::WRL::Details::InterfaceList<Microsoft::WRL::Implements<Microsoft::WRL::RuntimeClassFlags<3>,Microsoft::WRL::CloakedIid<IRandomAccessStreamMode>,Microsoft::WRL::CloakedIid<IRandomAccessStreamFileAccessMode>,Microsoft::WRL::CloakedIid<IObjectWithDeferredInvoke>,Microsoft::WRL::CloakedIid<IObjectWithFileHandle>,Microsoft::WRL::CloakedIid<IUnbufferedFileHandleProvider>,Microsoft::WRL::CloakedIid<IRandomAccessStreamPrivate>,Microsoft::WRL::CloakedIid<ITransactedModeOverride>,Microsoft::WRL::CloakedIid<CFTMCrossProcServer>,Microsoft::WRL::Details::Nil>,Microsoft::WRL::Details::Nil> > > >,Microsoft::WRL::RuntimeClassFlags<3>,1,1,0>::~RuntimeClass<Microsoft::WRL::Details::InterfaceList<CRandomAccessStreamBase,Microsoft::WRL::Details::InterfaceList<Windows::Storage::Streams::IRandomAccessStreamWithContentType,Microsoft::WRL::Details::InterfaceList<Windows::Storage::Streams::IContentTypeProvider,Microsoft::WRL::Details::InterfaceList<Microsoft::WRL::Implements<Microsoft::WRL::RuntimeClassFlags<3>,Microsoft::WRL::CloakedIid<IRandomAccessStreamMode>,Microsoft::WRL::CloakedIid<IRandomAccessStreamFileAccessMode>,Microsoft::WRL::CloakedIid<IObjectWithDeferredInvoke>,Microsoft::WRL::CloakedIid<IObjectWithFileHandle>,Microsoft::WRL::CloakedIid<IUnbufferedFileHandleProvider>,Microsoft::WRL::CloakedIid<IRandomAccessStreamPrivate>,Microsoft::WRL::CloakedIid<ITransactedModeOverride>,Microsoft::WRL::CloakedIid<CFTMCrossProcServer>,Microsoft::WRL::Details::Nil>,Microsoft::WRL::Details::Nil> > > >,Microsoft::WRL::RuntimeClassFlags<3>,1,1,0>
verifier!AVrfpStandardThreadFunction
kernel32!BaseThreadInitThunk
ntdll!RtlUserThreadStart

这里 Windows 使用了一个无效的句柄（即 NULL）。

APPLICATION_VERIFIER_HANDLES_NULL_HANDLE (303)
NULL handle passed as parameter. A valid handle must be used.
This stop is generated if the function on the top of the stack passed a
NULL handle to system routines.

导入.reg 文件禁用应用程序验证程序和转储创建。这应该会减少崩溃的次数。

我还看到 GROOVEEX.dll 已加载：

*** 错误：无法找到符号文件。默认导出 GROOVEEX.DLL 的符号 -

使用ShellEx查看器禁用 Office Groove 条目并查看是否可以解决问题。

此外，您是否使用过尝试禁用 Windows 10 遥测的工具？如果是，请撤消这些更改。

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