我最近购买了一款 RØDE NT-USB 麦克风,它使用通用 USB 音频驱动程序,据称开箱即用,适用于 OSX 和 Windows。在 OSX 上我没有遇到任何问题,但在 Windows 上我遇到了驱动程序无法安装的问题。
打开设备管理器时,我看到麦克风上有一个黄色三角形,并且它没有显示在播放或录音设备下。右键单击设备管理器中的麦克风,然后单击“更新驱动程序”,会显示一条错误,提示无法安装驱动程序,如下所示:
我使用的是 ROG STRIX Z270E 主板。我尝试了所有可用的 USB 端口,但结果相同。切换 USB 端口时,我尝试卸载设备并以多种不同组合多次重启计算机。但结果仍然相同。
当驱动程序无法安装时,我该怎么做才能尝试修复通用 USB 麦克风的驱动程序问题?
我很感谢你的帮助!
编辑:添加安装日志C:\Windows\inf\setupapi.dev.log
>>> [Device Install (DiShowUpdateDevice) - USB\VID_19F7&PID_0003&MI_00\6&1D13485A&1&0000]
>>> Section start 2017/11/30 08:49:10.027
cmd: "C:\Windows\system32\mmc.exe" C:\Windows\system32\devmgmt.msc
dvi: {DIF_UPDATEDRIVER_UI} 08:49:10.028
dvi: Default installer: Enter 08:49:10.029
dvi: Default installer: Exit
dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 08:49:10.029
ndv: {Update Driver Software Wizard - USB\VID_19F7&PID_0003&MI_00\6&1D13485A&1&0000}
ndv: Search options: 0x00000203
ndv: Searching currently installed INF
dvi: {Build Driver List} 08:49:11.328
dvi: Searching for hardware ID(s):
dvi: usb\vid_19f7&pid_0003&rev_0100&mi_00
dvi: usb\vid_19f7&pid_0003&mi_00
dvi: Searching for compatible ID(s):
dvi: usb\class_01&subclass_01&prot_00
dvi: usb\class_01&subclass_01
dvi: usb\class_01
dvi: {Build Driver List - exit(0x00000000)} 08:49:11.331
ndv: Searching default INF path
dvi: {Build Driver List} 08:49:11.332
dvi: Searching for hardware ID(s):
dvi: usb\vid_19f7&pid_0003&rev_0100&mi_00
dvi: usb\vid_19f7&pid_0003&mi_00
dvi: Searching for compatible ID(s):
dvi: usb\class_01&subclass_01&prot_00
dvi: usb\class_01&subclass_01
dvi: usb\class_01
dvi: Created Driver Node:
dvi: HardwareID - USB\CLASS_01
dvi: InfName - C:\Windows\System32\DriverStore\FileRepository\wdma_usb.inf_amd64_48d65adf692e432c\wdma_usb.inf
dvi: DevDesc - USB Audio Device
dvi: Section - USBAudio
dvi: Rank - 0x00ff2002
dvi: Signer Score - INBOX
dvi: DrvDate - 09/28/2017
dvi: Version - 10.0.16299.15
dvi: {Build Driver List - exit(0x00000000)} 08:49:11.450
dvi: {DIF_SELECTBESTCOMPATDRV} 08:49:21.001
dvi: Using exported function 'MediaClassInstaller' in module 'C:\Windows\system32\mmci.dll'.
dvi: Class installer == mmci.dll,MediaClassInstaller
dvi: Class installer: Enter 08:49:21.014
dvi: Class installer: Exit
dvi: Default installer: Enter 08:49:21.014
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
dvi: {DIF_DESTROYPRIVATEDATA} 08:49:21.015
dvi: Class installer: Enter 08:49:21.015
dvi: Class installer: Exit
dvi: Default installer: Enter 08:49:21.016
dvi: Default installer: Exit
dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 08:49:21.016
dvi: Selected Driver:
dvi: Description - USB Audio Device
dvi: InfFile - c:\windows\system32\driverstore\filerepository\wdma_usb.inf_amd64_48d65adf692e432c\wdma_usb.inf
dvi: Section - USBAudio
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 08:49:21.018
sto: {Setup Import Driver Package: C:\Windows\INF\wdma_usb.inf} 08:49:21.035
sto: Driver package already imported as 'wdma_usb.inf'.
sto: {Setup Import Driver Package - exit (0x00000000)} 08:49:21.058
dvi: Searching for hardware ID(s):
dvi: usb\vid_19f7&pid_0003&rev_0100&mi_00
dvi: usb\vid_19f7&pid_0003&mi_00
dvi: Searching for compatible ID(s):
dvi: usb\class_01&subclass_01&prot_00
dvi: usb\class_01&subclass_01
dvi: usb\class_01
dvi: Class GUID of device changed to: {4d36e96c-e325-11ce-bfc1-08002be10318}.
ump: Installation will be processed asynchronously
!!! ndv: Device install failed for device.
!!! ndv: Error 0xe0000246: One of the installers for this device cannot perform the installation at this time.
ndv: Installing NULL driver.
ump: Installation will be processed asynchronously