Windows 10 Creator 更新失败,错误代码为 0x80004005

Windows 10 Creator 更新失败,错误代码为 0x80004005

我无法在 Acer Veriton X6610 上安装 Windows 10 Creator 更新。以下是该机器的系统信息转储...

OS Name    Microsoft Windows 10 Pro
Version    10.0.15063 Build 15063
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    MICK-PC2017
System Manufacturer    Acer
System Model    Veriton X6610G
System Type    x64-based PC
System SKU    To be filled by O.E.M.
Processor    Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    Acer P01-B0, 10/08/2011
SMBIOS Version    2.7
Embedded Controller Version    255.255
BIOS Mode    Legacy
BaseBoard Manufacturer    Acer
BaseBoard Model    Not Available
BaseBoard Name    Base Board
Platform Role    Workstation
Secure Boot State    Unsupported
PCR7 Configuration    Binding Not Possible
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Boot Device    \Device\HarddiskVolume1
Locale    Australia
Hardware Abstraction Layer    Version = "10.0.15063.850"
User Name    TONICSYSTEMS\mick
Time Zone    AUS Eastern Daylight Time
Installed Physical Memory (RAM)    24.0 GB
Total Physical Memory    23.9 GB
Available Physical Memory    15.9 GB
Total Virtual Memory    34.9 GB
Available Virtual Memory    26.0 GB
Page File Space    11.0 GB
Page File    C:\pagefile.sys
Device Encryption Support    Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    Yes
Hyper-V - Data Execution Protection    Yes

这台机器大约有 5 年历史了。虽然从 ISO 进行 Windows 10 的全新安装没有问题,但过去的“Creator 更新”都没有成功。我也无法从 ISO 手动升级系统。

对于过去的创建者更新,我已经通过简单地从 ISO 为创建者更新进行全新安装来解决了这个问题。

以下是包含 C:\$WINDOWS.~BT\ 文件夹中日志的 zip 文件链接

https://1drv.ms/u/s!AmKXLr_eXls3k0BvmHsmxuE1c71I

这已经成为一个更大的问题,因为微软现在似乎每 6 个月而不是每年发送一次这些更新。此外,系统提示开始更新也变得更加成问题,反复要求您选择一个时间,而您已经选择了未来的时间,有时还会为您提供有限的延迟更新选项。

编辑:事件日志条目包含....

Fault bucket 128033362033, type 5
Event Name: WinSetupDiag02
Response: Not available
Cab Id: 0

Problem signature:
P1: 1
P2: 2
P3: 9
P4: 1
P5: 0x80004005
P6: 0x50015
P7: 15063
P8: rs2_release
P9: 16299
P10: rs3_release

Attached files:
\\?\C:\$WINDOWS.~BT\Sources\Panther\SetupAct.log
\\?\C:\$WINDOWS.~BT\Sources\Panther\diagerr.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC1D6.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC19A.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC1BA.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_1_6db14e0451333502ba4d48798d4e849a61d3b4_00000000_4603c737

Analysis symbol: 
Rechecking for solution: 0
Report Id: 918aa387-154a-4008-81dc-6b7c24582e58
Report Status: 268435456
Hashed bucket: c52536445b66d0192c98ee8bd0f86913

setupact.log 的尾部是......

2018-01-24 17:30:19, Info                  CONX   ConX::Compatibility::CCompatibilityHost::SetCorrelationVector:(wsc:setup:): Correlation Vector [bb8efTW1cU2JS2tG.999.23.5.0]
2018-01-24 17:30:19, Info                  CONX   ConX::Compatibility::CCompatibilityHost::SetCorrelationVector:(wsc:wica:): Correlation Vector [bb8efTW1cU2JS2tG.999.23.6.0]
2018-01-24 17:30:19, Info                  CONX   Compatibility Finalize called
2018-01-24 17:30:19, Info                  SP     SetupPlatform opted-in to sqm
2018-01-24 17:30:19, Info                  MOUPG  MoSetupPlatform: Upload telemetry data
2018-01-24 17:30:19, Info                  MOUPG  Finalize: Remapping install error [0x80004005] -> [0xC1900108] for telemetry.
2018-01-24 17:30:19, Info                  MOUPG  Finalize: Reporting result value: [0xC1900108]
2018-01-24 17:30:19, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360MappedResult]=[0xC1900108] [8f08e3e8-5e7e-4dc3-a037-2c454c952ef4][51a8edc8-8eec-4e39-92b5-c92c7d8990f8][][0x1]
2018-01-24 17:30:19, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360Result]=[0x80004005] [8f08e3e8-5e7e-4dc3-a037-2c454c952ef4][51a8edc8-8eec-4e39-92b5-c92c7d8990f8][][0x1]
2018-01-24 17:30:19, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360Extended]=[0x50015] [8f08e3e8-5e7e-4dc3-a037-2c454c952ef4][51a8edc8-8eec-4e39-92b5-c92c7d8990f8][][0x1]
2018-01-24 17:30:19, Info                  MOUPG  CSetupDiagnostics: Tracing Data [CUSTOM] -> [WindowsUpdateExit] -> [Win10UA:VNL:URL:9252:<1.4.9200.22334>:<1>:{904F4934-3283-4014-A303-E669EB09BB9D}:[10.0.15063]:[2]][8f08e3e8-5e7e-4dc3-a037-2c454c952ef4][51a8edc8-8eec-4e39-92b5-c92c7d8990f8][][0x1]
2018-01-24 17:30:19, Info                  MOUPG  CSetupDiagnostics: Tracing Data [CUSTOM] -> [Downlevel] -> [Win10UA:VNL:URL:9252:<1.4.9200.22334>:<1>:{904F4934-3283-4014-A303-E669EB09BB9D}:[10.0.15063]:[2]][8f08e3e8-5e7e-4dc3-a037-2c454c952ef4][51a8edc8-8eec-4e39-92b5-c92c7d8990f8][f3ebf6fe-f27f-4647-ad88-b82daf29be44][][Failed][Windows 10 Pro][15063][1][2][0x80004005][0x50015][16299]
2018-01-24 17:30:19, Info                  MOUPG  Finalize: Retrieving downlevel ticks from registry...
2018-01-24 17:30:19, Info                  MOUPG  Finalize: Converting [504] downlevel ticks to seconds...
2018-01-24 17:30:19, Info                  MOUPG  Finalize: Reporting total downlevel time: [2520 seconds]
2018-01-24 17:30:19, Info                  MOUPG  CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360DownlevelTime]=[0x9D8] [8f08e3e8-5e7e-4dc3-a037-2c454c952ef4][51a8edc8-8eec-4e39-92b5-c92c7d8990f8][][0x1]
2018-01-24 17:30:19, Info                  MOUPG  MoSetupPlatform: Releasing NewSystem object...
2018-01-24 17:30:19, Info                         Set Watson bucketing parameter #3 to 1
2018-01-24 17:30:19, Info                  SP     CDeploymentBase::CleanupMounts: Unmounting directory C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount
[17292] Received unmount request for image with guid 67fd60f9-f33c-41b2-bbb6-5943a9b29cd8.
[17292] Unmount for image at C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount complete.
2018-01-24 17:30:33, Info                  SP     Persist diagnostics data for new system for future uploading
2018-01-24 17:30:33, Info                         Persisting diagnostics data to C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2018-01-24 17:30:33, Info                         Diagnostics data saved successfully
2018-01-24 17:30:33, Warning               SP     SPUninitializeNetwork: Not running in Windows PE; will not try to uninitialize network
2018-01-24 17:30:33, Info                  SP     OPERATIONTRACK: CNewSystem Release
2018-01-24 17:30:33, Info                  MOUPG  MoSetupPlatform: NewSystem object released!
2018-01-24 17:30:33, Info                  MOUPG  MoSetupPlatform: Releasing Setup Platform object...
2018-01-24 17:30:33, Info                  SP     Releasing the setup platform
2018-01-24 17:30:33, Info                  SP       StopTelemetry: 1
2018-01-24 17:30:33, Info                  SP       UploadTelemetryData: 1
2018-01-24 17:30:33, Info                  SP       CorrelationVector: bb8efTW1cU2JS2tG.999.26
2018-01-24 17:30:33, Info                  SP     Try to merge diagnostics data from default new system data file
2018-01-24 17:30:33, Info                         Initializing diagnostics helper; data file = C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2018-01-24 17:30:33, Info                         Found existing diagnostics data, attempting to load it.
2018-01-24 17:30:33, Info                         Merging diagnostics data for WatsonBucket
2018-01-24 17:30:33, Info                         Merging diagnostics data success
2018-01-24 17:30:33, Info                  SP     Finish merge diagnostics data
2018-01-24 17:30:33, Info                  SP     Start uploading diagnostics data for setup platform
2018-01-24 17:30:33, Info                  DIAGER DiagERInitialize:Entry Also Initialized the log
2018-01-24 17:30:33, Info                  DIAGER IDiagER::IDiagER:Entry
2018-01-24 17:30:33, Info                  DIAGER CWfpER::Initialize:Entry
2018-01-24 17:30:33, Info                  DIAGER CWfpER::Initialize:Entry
2018-01-24 17:30:33, Info                  DIAGER Consent Value = HKCU\Software\Microsoft\Windows\Windows Error Reporting\Consent!WinSetupDiag02 has been set to 4
2018-01-24 17:30:33, Info                         Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info                         Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info                         Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info                         Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info                         Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info                         Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info                         Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info                         Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info                         Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Info                         Failed to get watson parameter override. Hr=[0x80070002]
2018-01-24 17:30:33, Warning                      Failed to delete watson parameter overrides. Hr=[0x80070002]
2018-01-24 17:30:33, Info                         Watson Bucketing Parameters[0] = 1
2018-01-24 17:30:33, Info                         Watson Bucketing Parameters[1] = 2
2018-01-24 17:30:33, Info                         Watson Bucketing Parameters[2] = 9
2018-01-24 17:30:33, Info                         Watson Bucketing Parameters[3] = 1
2018-01-24 17:30:33, Info                         Watson Bucketing Parameters[4] = 0x80004005
2018-01-24 17:30:33, Info                         Watson Bucketing Parameters[5] = 0x50015
2018-01-24 17:30:33, Info                         Watson Bucketing Parameters[6] = 15063
2018-01-24 17:30:33, Info                         Watson Bucketing Parameters[7] = rs2_release
2018-01-24 17:30:33, Info                         Watson Bucketing Parameters[8] = 16299
2018-01-24 17:30:33, Info                         Watson Bucketing Parameters[9] = rs3_release
2018-01-24 17:30:33, Info                  DIAGER DiagERAddBucketingParameters:Entry
2018-01-24 17:30:33, Info                  DIAGER CWfpER::AddBucketingParameters:Entry
2018-01-24 17:30:33, Info                  DIAGER IDiagER::AddBucketingParameters:Entry
2018-01-24 17:30:33, Info                  DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=1
2018-01-24 17:30:33, Info                  DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=2
2018-01-24 17:30:33, Info                  DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=9
2018-01-24 17:30:33, Info                  DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=1
2018-01-24 17:30:33, Info                  DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=0x80004005
2018-01-24 17:30:33, Info                  DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=0x50015
2018-01-24 17:30:33, Info                  DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=15063
2018-01-24 17:30:33, Info                  DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=rs2_release
2018-01-24 17:30:33, Info                  DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=16299
2018-01-24 17:30:33, Info                  DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=rs3_release
2018-01-24 17:30:33, Info                  DIAGER DiagERSetHeader:Entry
2018-01-24 17:30:33, Info                  DIAGER CWfpER::SetHeader:Entry
2018-01-24 17:30:33, Info                  DIAGER IDiagER::SetHeader:Entry
2018-01-24 17:30:33, Info                  DIAGER CWfpER::SetHeader:Setting header=Microsoft Windows Installation encountered a problem and needs to close. We are sorry for the inconvenience
2018-01-24 17:30:33, Info                         CDiagnosticsHelper::GetWatsonFilesToAttach: Attaching file C:\$WINDOWS.~BT\Sources\Panther\SetupAct.log
2018-01-24 17:30:33, Info                         CDiagnosticsHelper::GetWatsonFilesToAttach: Attaching file C:\$WINDOWS.~BT\Sources\Panther\diagerr.xml
2018-01-24 17:30:33, Info                  DIAGER DiagERAddFiles:Entry
2018-01-24 17:30:33, Info                  DIAGER CWfpER::AddFiles:Entry
2018-01-24 17:30:33, Info                  DIAGER IDiagER::AddFiles:Entry
2018-01-24 17:30:33, Info                  DIAGER CWfpER::AddFiles:Adding file=C:\$WINDOWS.~BT\Sources\Panther\SetupAct.log
2018-01-24 17:30:33, Info                  DIAGER CWfpER::AddFiles:Adding file=C:\$WINDOWS.~BT\Sources\Panther\diagerr.xml
2018-01-24 17:30:33, Info                  DIAGER DiagERSubmitEx:Entry
2018-01-24 17:30:33, Info                  DIAGER CWfpER::Submit:Entry
2018-01-24 17:30:35, Info                  DIAGER Watson Error Report submitted and Result=2
2018-01-24 17:30:35, Info                  DIAGER DiagERTerminate:Entry
2018-01-24 17:30:35, Info                  DIAGER CWfpER::~CWfpER:Entry
2018-01-24 17:30:35, Info                  DIAGER Consent Value = HKCU\Software\Microsoft\Windows\Windows Error Reporting\Consent!WinSetupDiag02 has been cleaned out
2018-01-24 17:30:35, Info                  DIAGER IDiagER::~IDiagER:Entry
2018-01-24 17:30:35, Info                         Key CollectTrace is not available.
2018-01-24 17:30:35, Info                         Copy telemetry file: source folder: C:\$WINDOWS.~BT\Sources\Panther, destination folder: C:\ProgramData\Microsoft\Diagnosis\ETLLogs
2018-01-24 17:30:35, Info                         Copy etl files: source: C:\$WINDOWS.~BT\Sources\Panther\DlTel-Merge.etl, destination: C:\ProgramData\Microsoft\Diagnosis\ETLLogs\DlTel-Merge.etl
2018-01-24 17:30:35, Info                         Copy etl files: source: C:\$WINDOWS.~BT\Sources\Panther\DlTel-Merge1.etl, destination: C:\ProgramData\Microsoft\Diagnosis\ETLLogs\DlTel-Merge1.etl
2018-01-24 17:30:35, Info                         pCopyTelemetryFile: Wrote CV bb8efTW1cU2JS2tG.999.26 to ETL C:\ProgramData\Microsoft\Diagnosis\ETLLogs\DlTel-Merge1.etl:$ETLUNIQUECVDATA
2018-01-24 17:30:35, Info                         Diagtrack service is running
2018-01-24 17:30:37, Info                         Successfully Forceuploaded the telemetry data.
2018-01-24 17:30:37, Info                         Upload files successfully so we can remove all etl files.
2018-01-24 17:30:37, Info                  SP     Closing Panther Logging
2018-01-24 17:30:37, Info                  MOUPG  MoSetupPlatform: Setup Platform object released!
2018-01-24 17:30:37, Info                  MOUPG  Finalize: Leaving Execute Method
2018-01-24 17:30:37, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2004]
2018-01-24 17:30:37, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2003]
2018-01-24 17:30:37, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2001]
2018-01-24 17:30:37, Info                  MOUPG  ProgressHandlerAction: Sending final progress message for action [0].
2018-01-24 17:30:37, Info                  MOUPG  ProgressHandlerAction FinalUpdate: 0x0, 0x0 / 0x0, 0x0
2018-01-24 17:30:37, Info                  MOUPG  ProgressHandlerAction: Sending final progress message for action [0].
2018-01-24 17:30:37, Info                  MOUPG  ProgressHandlerAction FinalUpdate: 0x0, 0x0 / 0x0, 0x0
2018-01-24 17:30:37, Info                  MOUPG  Waiting for actions thread to exit.
2018-01-24 17:30:37, Info                  MOUPG  Actions thread has exited.
2018-01-24 17:30:37, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2004]
2018-01-24 17:30:37, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2000]
2018-01-24 17:30:37, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x3000]
2018-01-24 17:30:37, Info                  MOUPG  DlpTask: Leaving Execute Method
2018-01-24 17:30:37, Info                  MOUPG  SetupNotify: Specifying extended data [0x50015] for error [0x80004005].
2018-01-24 17:30:37, Info                  MOUPG  SetupHost: Reporting error event -> [0x80004005, 0x50015]
2018-01-24 17:30:37, Warning               MOUPG  SetupNotify::ReportEvent - Report ID or Event Reporter not available.
2018-01-24 17:30:37, Info                  MOUPG  SetupManager: FailureCount = [8]
2018-01-24 17:30:37, Info                  MOUPG  SetupManager: Requesting cleanup level [0x2] from parent process.
2018-01-24 17:30:37, Info                  MOUPG  Setup phase change: [SetupPhaseError] -> [SetupPhaseUnpack]
2018-01-24 17:30:37, Info                  MOUPG  SetupManager: Deleting task: [Prepare]...
2018-01-24 17:30:37, Info                  MOUPG  SetupManager: Deleting task: [Install]...
2018-01-24 17:30:37, Info                  MOUPG  SetupManager: Deleting task: [Exit]...
2018-01-24 17:30:37, Info                  MOUPG  SetupManager: Found unpack task! Restarting layout action...
2018-01-24 17:30:37, Error                 MOUPG  CSetupManager::Execute(237): Result = 0x80004005
2018-01-24 17:30:37, Error                 MOUPG  CSetupHost::Execute(375): Result = 0x80004005
2018-01-24 17:30:37, Info                  CONX   Uninitializing compatibility provider wsc:setup:...
2018-01-24 17:30:37, Info                  CONX   Uninitializing compatibility provider wsc:wica:...
2018-01-24 17:30:37, Info                  MOUPG  SetupUI: Calling PowerClearRequest with type [0x1]...
2018-01-24 17:30:37, Info                  MOUPG  SetupUI: Power request cleared!
2018-01-24 17:30:37, Info                  MOUPG  **************** SetupHost Logging End ****************

答案1

该错误是由 TPM 引起的。您的 TPM 芯片不兼容。

您需要拥有 TPM 2.0 型号而不是 TPM 1.2。

设备加密需要 InstantGo/Connected Standby 认证,这需要 TPM 2.0(不受 1.2 支持)。

所以根本不要使用 TPM,你会没事的。

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