我的华硕笔记本电脑随机死机

我的华硕笔记本电脑随机死机

我有一台华硕 R558U 笔记本电脑(硬件详情见本文底部)。几个月前,它在随机情况下开始完全冻结。最近我决定更仔细地观察它,并尝试不同的硬件和软件配置,以排除一些可能性。但我看不出任何规律。我已经搜索并阅读了许多文章来寻找解决方案,但都没有成功。

频率: 每隔几天一次,我认为随着时间的推移,这种情况有所增加

症状:

  • 笔记本电脑完全冻结(总是)
  • 奇怪的嗡嗡声(有时)
  • 图形伪影(有时)

在以下操作系统上可见(我使用双启动):

  • Ubuntu 17.10
  • Ubuntu 16.04
  • Windows 10

在以下活动期间:

  • 在看电影
  • 互联网浏览
  • 图像编辑
  • 编程
  • 即使闲置

以下是我已经尝试并检查过的:

  • 温度 - 似乎不是问题。这是我在冻结后立即重新启动时收集的传感器程序的输出:

    coretemp-isa-0000
    Adapter: ISA adapter
    Package id 0:  +49.0°C  (high = +100.0°C, crit = +100.0°C)
    Core 0:        +48.0°C  (high = +100.0°C, crit = +100.0°C)
    Core 1:        +48.0°C  (high = +100.0°C, crit = +100.0°C)
    
    acpitz-virtual-0
    Adapter: Virtual device
    temp1:        +48.0°C  (crit = +103.0°C)
    
    asus-isa-0000
    Adapter: ISA adapter
    cpu_fan:     3500 RPM
    temp1:        +48.0°C  
    
    pch_skylake-virtual-0
    Adapter: Virtual device
    temp1:        +47.5°C  
    
  • 磁盘实用程序的智能数据和自检 - 一切正常

  • memtest86-一切正常

当我观察到问题时,我的外围设备和无线适配器:

  • wifi 一直开着
  • USB 远程键盘 + 鼠标始终处于插入状态(尝试过不同的 USB 端口)
  • 蓝牙打开或关闭
  • 外接显示器已插入或已拔出(vga 电缆)
  • USB 驱动器已插入或拔出
  • 电源线已插入或拔出
  • 耳机插入或拔出

详细硬件信息:

$ hwinfo --short
cpu:                                                            
                       Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, 2600 MHz
                       Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, 2600 MHz
                       Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, 2600 MHz
                       Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, 2600 MHz
keyboard:
  /dev/input/event6    Logitech Unifying Receiver
  /dev/input/event3    AT Translated Set 2 keyboard
mouse:
  /dev/input/mice      Logitech Unifying Receiver
  /dev/input/mice      Asus TouchPad
monitor:
                       LG Display LCD Monitor
                       DELL U2412M
graphics card:
                       Intel HD Graphics 520
                       nVidia GM108M [GeForce 940MX]
sound:
                       Intel Sunrise Point-LP HD Audio
storage:
                       Intel Sunrise Point-LP SATA Controller [AHCI mode]
network:
  wlp3s0               Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter
  enp2s0               Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
network interface:
  lo                   Loopback network interface
  wlp3s0               Ethernet network interface
  enp2s0               Ethernet network interface
  pan1                 Ethernet network interface
disk:
  /dev/sda             A SP550
partition:
  /dev/sda1            Partition
  /dev/sda2            Partition
  /dev/sda3            Partition
  /dev/sda4            Partition
  /dev/sda5            Partition
  /dev/sda6            Partition
cdrom:
  /dev/sr0             HL-DT-ST DVDRAM GUE1N
usb controller:
                       Intel Sunrise Point-LP USB 3.0 xHCI Controller
bios:
                       BIOS
bridge:
                       Intel Skylake Host Bridge/DRAM Registers
                       Intel Sunrise Point-LP PCI Express Root Port #5
                       Intel PCI bridge
                       Intel Sunrise Point-LP LPC Controller
                       Intel Sunrise Point-LP PCI Express Root Port #6
hub:
                       Linux Foundation 2.0 root hub
                       Linux Foundation 3.0 root hub
memory:
                       Main Memory
bluetooth:
                       IMC Networks Bluetooth Device
unknown:
                       FPU
                       DMA controller
                       PIC
                       Keyboard controller
                       Intel Sunrise Point-LP Serial IO I2C Controller #0
                       Intel Sunrise Point-LP Thermal subsystem
                       Intel Sunrise Point-LP SMBus
                       Intel Sunrise Point-LP PMC
                       Intel Sunrise Point-LP Serial IO I2C Controller #1
                       Intel Skylake Processor Thermal Subsystem
                       Intel Sunrise Point-LP CSME HECI #1
  /dev/input/event9    Realtek USB2.0 VGA UVC WebCam
                       Realtek RTS5129 Card Reader Controller



sudo lshw -short
H/W path       Device      Class          Description
=====================================================
                           system         X556UQ (ASUS-NotebookSKU)
/0                         bus            X556UQ
/0/0                       memory         64KiB BIOS
/0/11                      memory         64KiB L1 cache
/0/12                      memory         64KiB L1 cache
/0/13                      memory         512KiB L2 cache
/0/14                      memory         4MiB L3 cache
/0/15                      processor      Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
/0/16                      memory         16GiB System Memory
/0/16/0                    memory         8GiB SODIMM DDR4 Synchronous 2133 MHz (0,5 ns)
/0/16/1                    memory         [empty]
/0/16/2                    memory         8GiB SODIMM DDR4 Synchronous 2133 MHz (0,5 ns)
/0/16/3                    memory         [empty]
/0/100                     bridge         Skylake Host Bridge/DRAM Registers
/0/100/2                   display        HD Graphics 520
/0/100/4                   generic        Skylake Processor Thermal Subsystem
/0/100/14                  bus            Sunrise Point-LP USB 3.0 xHCI Controller
/0/100/14/0    usb1        bus            xHCI Host Controller
/0/100/14/0/2              input          USB Receiver
/0/100/14/0/5              generic        USB2.0-CRW
/0/100/14/0/6              multimedia     USB2.0 VGA UVC WebCam
/0/100/14/0/8              communication  Bluetooth wireless interface
/0/100/14/1    usb2        bus            xHCI Host Controller
/0/100/14.2                generic        Sunrise Point-LP Thermal subsystem
/0/100/15                  generic        Sunrise Point-LP Serial IO I2C Controller #0
/0/100/15.1                generic        Sunrise Point-LP Serial IO I2C Controller #1
/0/100/16                  communication  Sunrise Point-LP CSME HECI #1
/0/100/17                  storage        Sunrise Point-LP SATA Controller [AHCI mode]
/0/100/1c                  bridge         Intel Corporation
/0/100/1c/0                display        GM108M [GeForce 940MX]
/0/100/1c.4                bridge         Sunrise Point-LP PCI Express Root Port #5
/0/100/1c.4/0  enp2s0      network        RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
/0/100/1c.5                bridge         Sunrise Point-LP PCI Express Root Port #6
/0/100/1c.5/0  wlp3s0      network        QCA9377 802.11ac Wireless Network Adapter
/0/100/1f                  bridge         Sunrise Point-LP LPC Controller
/0/100/1f.2                memory         Memory controller
/0/100/1f.3                multimedia     Sunrise Point-LP HD Audio
/0/100/1f.4                bus            Sunrise Point-LP SMBus
/0/1           scsi0       storage        
/0/1/0.0.0     /dev/sda    disk           240GB ADATA SP550
/0/1/0.0.0/1   /dev/sda1   volume         259MiB Windows FAT volume
/0/1/0.0.0/2   /dev/sda2   volume         127MiB reserved partition
/0/1/0.0.0/3   /dev/sda3   volume         125GiB Windows NTFS volume
/0/1/0.0.0/4   /dev/sda4   volume         498MiB Windows NTFS volume
/0/1/0.0.0/5   /dev/sda5   volume         46GiB EXT4 volume
/0/1/0.0.0/6   /dev/sda6   volume         51GiB EXT4 volume
/0/2           scsi1       storage        
/0/2/0.0.0     /dev/cdrom  disk           DVDRAM GUE1N
/1             pan1        network        Ethernet interface

您能给出一些建议吗?也许您已经遇到过这样的问题?

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