我的台式机上装有 Windows 10 Home 64 位。几周前，由于更新期间出现 BSOD，我不得不重置并重新安装 Windows。现在，我有一个新的 GPU，今天安装的。当 PC 处于空闲状态时，我收到带有停止代码 Critical Process Died 的 BSOD。我使用 WinDBG 分析了崩溃转储文件并发现以下信息：
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
CRITICAL_PROCESS_DIED (ef)
A critical system process died
Arguments:
Arg1: ffff8d0adf1e2380, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------
ETW minidump data unavailable
KEY_VALUES_STRING: 1
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202
DUMP_TYPE: 2
BUGCHECK_P1: ffff8d0adf1e2380
BUGCHECK_P2: 0
BUGCHECK_P3: 0
BUGCHECK_P4: 0
PROCESS_NAME: csrss.exe
CRITICAL_PROCESS: csrss.exe
EXCEPTION_RECORD: fffff57abd5ea000 -- (.exr 0xfffff57abd5ea000)
ExceptionAddress: 0000000000000000
ExceptionCode: 20b45867
ExceptionFlags: 0a000001
NumberParameters: 0
EXCEPTION_CODE: (Win32) 0x20b45867 (548690023) - <Unable to get error code text>
ERROR_CODE: (NTSTATUS) 0x20b45867 - <Unable to get error code text>
CPU_COUNT: 4
CPU_MHZ: db0
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 9e
CPU_STEPPING: 9
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0xEF
CURRENT_IRQL: 0
EXCEPTION_CODE_STR: 20b45867
ANALYSIS_SESSION_HOST: DESKTOP-6L7K90U
ANALYSIS_SESSION_TIME: 04-15-2020 20:29:56.0390
ANALYSIS_VERSION: 10.0.18362.1 amd64fre
TRAP_FRAME: ffff800000000000 -- (.trap 0xffff800000000000)
Unable to read trap frame at ffff8000`00000000
LAST_CONTROL_TRANSFER: from fffff8046eacb1e9 to fffff8046e3c1510
STACK_TEXT:
ffff830f`60d71e18 fffff804`6eacb1e9 : 00000000`000000ef ffff8d0a`df1e2380 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
ffff830f`60d71e20 fffff804`6e9c7893 : ffff8d0a`df1e2380 fffff804`6e29c769 ffff8d0a`df1e2380 fffff804`6e29c8c0 : nt!PspCatchCriticalBreak+0x115
ffff830f`60d71ec0 fffff804`6e83a190 : ffff8d0a`00000000 00000000`00000000 ffff8d0a`df1e2380 ffff8d0a`df1e2380 : nt!PspTerminateAllThreads+0x175cbf
ffff830f`60d71f30 fffff804`6e839f79 : ffffffff`ffffffff ffff830f`60d72060 ffff8d0a`df1e2380 00000000`00000000 : nt!PspTerminateProcess+0xe0
ffff830f`60d71f70 fffff804`6e3d2e15 : 00007ffe`0000029c ffff8d0a`d9dd1080 ffff8d0a`df1e2380 ffff830f`60d721b0 : nt!NtTerminateProcess+0xa9
ffff830f`60d71fe0 fffff804`6e3c5350 : fffff804`6e42ff1e ffff830f`60d72a58 ffff830f`60d72a58 ffff830f`60d721b0 : nt!KiSystemServiceCopyEnd+0x25
ffff830f`60d72178 fffff804`6e42ff1e : ffff830f`60d72a58 ffff830f`60d72a58 ffff830f`60d721b0 00007ffe`3f0fd000 : nt!KiServiceLinkage
ffff830f`60d72180 fffff804`6e3d351d : fffff57a`bd5ea000 ffff830f`60d72b00 ffff8000`00000000 000000f3`bbea0f70 : nt!KiDispatchException+0x168bde
ffff830f`60d72920 fffff804`6e3cf705 : 00000000`0006a1c9 ffff830f`60d72b80 00000000`00000000 ffff8d0a`d46a0380 : nt!KiExceptionDispatch+0x11d
ffff830f`60d72b00 00007ffe`4230a0ae : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x445
000000f3`bbea0ef0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`4230a0ae
THREAD_SHA1_HASH_MOD_FUNC: f6b0f7fafbd5253fc3d42ad0a11af14fddabdcf0
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: be9170f6d614d257ce9be03cb2a996eeebc32fc4
THREAD_SHA1_HASH_MOD: bc100a5647b828107ac4e18055e00abcbe1ec406
FOLLOWUP_IP:
nt!PspCatchCriticalBreak+115
fffff804`6eacb1e9 cc int 3
FAULT_INSTR_CODE: ed8440cc
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!PspCatchCriticalBreak+115
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4269a790
IMAGE_VERSION: 10.0.18362.657
STACK_COMMAND: .thread ; .cxr ; kb
BUCKET_ID_FUNC_OFFSET: 115
FAILURE_BUCKET_ID: 0xEF_csrss.exe_BUGCHECK_CRITICAL_PROCESS_d9dd1080_nt!PspCatchCriticalBreak
BUCKET_ID: 0xEF_csrss.exe_BUGCHECK_CRITICAL_PROCESS_d9dd1080_nt!PspCatchCriticalBreak
PRIMARY_PROBLEM_CLASS: 0xEF_csrss.exe_BUGCHECK_CRITICAL_PROCESS_d9dd1080_nt!PspCatchCriticalBreak
TARGET_TIME: 2020-04-16T01:24:35.000Z
OSBUILD: 18362
OSSERVICEPACK: 657
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 784
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2005-04-22 20:40:32
BUILDDATESTAMP_STR: 190318-1202
BUILDLAB_STR: 19h1_release
BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202
ANALYSIS_SESSION_ELAPSED_TIME: 4112
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xef_csrss.exe_bugcheck_critical_process_d9dd1080_nt!pspcatchcriticalbreak
FAILURE_ID_HASH: {32a78def-91b8-2dc0-1e0c-9c73289688bd}
Followup: MachineOwner
---------
从我在网上找到的所有信息来看，该进程似乎是csrss.exe由于某些原因而终止ntkrnlmp.exe的。我该怎么做才能解决这个问题？
更新：又发生了。似乎当 PC 闲置 10 分钟或更长时间时就会发生这种情况。我安装了 Rainmeter 桌面小工具，所以我注意到硬盘显示从 813 GB 可用变为 0 GB 可用。当我在文件资源管理器中检查时，PC 冻结并出现 BSOD。看来 svchost.exe 这次坏了。
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
CRITICAL_PROCESS_DIED (ef)
A critical system process died
Arguments:
Arg1: ffff8e05150c5240, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------
ETW minidump data unavailable
KEY_VALUES_STRING: 1
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202
DUMP_TYPE: 2
BUGCHECK_P1: ffff8e05150c5240
BUGCHECK_P2: 0
BUGCHECK_P3: 0
BUGCHECK_P4: 0
PROCESS_NAME: svchost.exe
CRITICAL_PROCESS: svchost.exe
EXCEPTION_RECORD: ffffeff7fbfdf000 -- (.exr 0xffffeff7fbfdf000)
ExceptionAddress: 0000000000000000
ExceptionCode: 19732867
ExceptionFlags: 8a000001
NumberParameters: 0
EXCEPTION_CODE: (NTSTATUS) 0x19732867 - <Unable to get error code text>
ERROR_CODE: (NTSTATUS) 0x19732867 - <Unable to get error code text>
CPU_COUNT: 4
CPU_MHZ: db0
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 9e
CPU_STEPPING: 9
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0xEF
CURRENT_IRQL: 0
EXCEPTION_CODE_STR: 19732867
ANALYSIS_SESSION_HOST: DESKTOP-6L7K90U
ANALYSIS_SESSION_TIME: 04-16-2020 10:41:49.0562
ANALYSIS_VERSION: 10.0.18362.1 amd64fre
TRAP_FRAME: ffff800000000000 -- (.trap 0xffff800000000000)
Unable to read trap frame at ffff8000`00000000
LAST_CONTROL_TRANSFER: from fffff80432ecb1e9 to fffff804327c1510
STACK_TEXT:
ffff8302`ba1dae18 fffff804`32ecb1e9 : 00000000`000000ef ffff8e05`150c5240 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
ffff8302`ba1dae20 fffff804`32dc7893 : ffff8e05`150c5240 fffff804`3269c769 ffff8e05`150c5240 fffff804`3269c8c0 : nt!PspCatchCriticalBreak+0x115
ffff8302`ba1daec0 fffff804`32c3a190 : ffff8e05`00000000 00000000`00000000 ffff8e05`150c5240 ffff8e05`150c5240 : nt!PspTerminateAllThreads+0x175cbf
ffff8302`ba1daf30 fffff804`32c39f79 : ffffffff`ffffffff ffff8302`ba1db060 ffff8e05`150c5240 00000000`00000000 : nt!PspTerminateProcess+0xe0
ffff8302`ba1daf70 fffff804`327d2e15 : 00007ffa`00000418 ffff8e05`15b42080 ffff8e05`150c5240 ffff8302`ba1db1b0 : nt!NtTerminateProcess+0xa9
ffff8302`ba1dafe0 fffff804`327c5350 : fffff804`3282ff1e ffff8302`ba1dba58 ffff8302`ba1dba58 ffff8302`ba1db1b0 : nt!KiSystemServiceCopyEnd+0x25
ffff8302`ba1db178 fffff804`3282ff1e : ffff8302`ba1dba58 ffff8302`ba1dba58 ffff8302`ba1db1b0 00007ffa`1335ed61 : nt!KiServiceLinkage
ffff8302`ba1db180 fffff804`327d351d : ffffeff7`fbfdf000 ffff8302`ba1dbb00 ffff8000`00000000 0000007b`46a00f70 : nt!KiDispatchException+0x168bde
ffff8302`ba1db920 fffff804`327cf705 : 0000007b`46a0a170 ffff8302`ba1dbb80 00000000`00000000 ffff8302`ba1dbb80 : nt!KiExceptionDispatch+0x11d
ffff8302`ba1dbb00 00007ffa`14b8a0ae : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x445
0000007b`46a00ef0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`14b8a0ae
THREAD_SHA1_HASH_MOD_FUNC: f6b0f7fafbd5253fc3d42ad0a11af14fddabdcf0
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: be9170f6d614d257ce9be03cb2a996eeebc32fc4
THREAD_SHA1_HASH_MOD: bc100a5647b828107ac4e18055e00abcbe1ec406
FOLLOWUP_IP:
nt!PspCatchCriticalBreak+115
fffff804`32ecb1e9 cc int 3
FAULT_INSTR_CODE: ed8440cc
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!PspCatchCriticalBreak+115
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4269a790
IMAGE_VERSION: 10.0.18362.657
STACK_COMMAND: .thread ; .cxr ; kb
BUCKET_ID_FUNC_OFFSET: 115
FAILURE_BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_15b42080_nt!PspCatchCriticalBreak
BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_15b42080_nt!PspCatchCriticalBreak
PRIMARY_PROBLEM_CLASS: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_15b42080_nt!PspCatchCriticalBreak
TARGET_TIME: 2020-04-16T15:35:59.000Z
OSBUILD: 18362
OSSERVICEPACK: 657
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 784
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2005-04-22 20:40:32
BUILDDATESTAMP_STR: 190318-1202
BUILDLAB_STR: 19h1_release
BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202
ANALYSIS_SESSION_ELAPSED_TIME: 3fa4
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xef_svchost.exe_bugcheck_critical_process_15b42080_nt!pspcatchcriticalbreak
FAILURE_ID_HASH: {c9157346-b9f8-fb7b-ce91-f559e80f2384}
Followup: MachineOwner
---------
更新：我联系了 Microsoft 顾问。他们建议我禁用快速启动。我通过谷歌搜索发现，快速启动会在关机期间使 PC 处于半休眠状态。这解释了为什么进程可能会死亡。
答案1
在与制造商的 RMA 服务经历了漫长而冗长的争论之后，我最终更换了硬盘。